MICRO FOCUS WINS GLOBAL AWARD FOR EXCELLENT CUSTOMER SERVICE FOR SECOND CONSECUTIVE YEAR

-- Independent customer survey organization honors Micro Focus SupportLine and Development teams with Omega NorthFaceScoreBoard award --

WAYNE, Pa., Feb. 10, 2003 - Micro Focus International Ltd. (Micro Focus®), today announced that it has once again won the prestigious Omega NorthFaceScoreBoard Award, an award recognizing exemplary service standards and commitment to exceeding customer expectations. Omega Management Group Corporation, an independent survey organization that rates technical support and customer service, will present the award at the Omega NorthFace Forum Conference in Waltham, MA on March 12, 2003. Micro Focus' customer support teams, SupportLine and Development, played a key role in securing this accolade by demonstrating the power of committed and open teamwork in delivering outstanding customer service.

For the second consecutive year, Omega Management Group Corporation honored Micro Focus with this award based on its superior customer service and technical support. In a survey of nearly 75 companies across multiple industry segments, Micro Focus was selected as an award recipient by consistently scoring a 4.0 or above on a five-point customer satisfaction scale. This acknowledgement validates Micro Focus' leadership in delivering the powerful software solutions and outstanding customer support required to help companies migrate, extend, develop and deploy enterprise applications.

"We are extremely proud to have our customer service acknowledged with this prestigious award for the second straight year," said Joe Mascio, vice president, Micro Focus SupportLine. "We have achieved this honor through an institutionalized commitment to customer success, which permeates every part of the company."

"Micro Focus joins a number of select technology companies that have exceeded customer obligations to levels of extreme satisfaction throughout 2002," said Richard J. Castellano, Omega's chief customer officer. "Organizations such as Micro Focus that consistently achieve four to five-point ratings are building customer loyalty based on their customer-centric vision. We congratulate Micro Focus on this accomplishment."

About Omega Management Group Corporation

Since 1984, Omega has been a leader in providing customer satisfaction and retention programs by successfully partnering with clients to achieve the goal of World Class Customer Organization. Based in Chelmsford, Mass., Omega is grounded in the service side of a wide cross section of industries. Its mission is to provide organizations with a competitive advantage by delivering customer intelligence data that increases customer satisfaction and loyalty. For more information, visit www.omegaScoreBoard.com .

About Micro Focus

Micro Focus is the fastest, most effective way to migrate, extend, develop and deploy enterprise applications. As the industry standard for COBOL, Micro Focus enables organizations to maximize ROI while reducing development costs for accelerated business success. Founded in 1976, Micro Focus is a global company with principal offices in the United Kingdom, United States and Japan. For more information, visit www.microfocus.com.

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