Micro Focus Wins Prestigious Customer Service Award for Seventh Consecutive Year
— Independent loyalty research organization Omega Management Group Corp. recognizes Micro Focus with its NorthFace ScoreBoard Award —
NEWBURY, England; MOUNTAIN VIEW, Calif.; March 27, 2008 — Micro Focus® (LSE.MCRO.L), the leading provider of enterprise application management and modernization solutions, today announced that it has received the NorthFace ScoreBoard AwardSM from Omega Management Group Corp. for achieving excellence in customer satisfaction -- as rated by its own customers -- during the prior calendar year in technical support, people and services across all of the regions it serves.
This is the seventh consecutive year that Micro Focus has won the prestigious Omega award, demonstrating its commitment to creating long-term customer loyalty through exceptional support and services. Micro Focus’ industry-leading Customer Care teams played an integral role in securing this honor by helping customers manage effective software installations and providing exemplary customer service.
Omega created the NorthFace ScoreBoard Award program in 2000 to recognize organizations that have instituted industry-leading customer service standards. The company, based in Billerica, Mass., specializes in helping clients boost revenue and profits by implementing customer experience management (CEM) strategies that increase customer and employee satisfaction. Omega will formally present the awards at its annual conference, SCORE, taking place May 13-15 at the Boston World Trade Center.
Omega’s NorthFace ScoreBoard process tabulates the results of customer surveys conducted for hundreds of companies and functional areas representing industries around the world. Micro Focus qualified by consistently scoring a 4.0 or above on a five-point satisfaction scale. Survey results of last year’s NorthFace ScoreBoard Award found that the Micro Focus SupportLine Sales team demonstrated exceptional year-round support of customers’ licensing and technology requirements.
“The NorthFace ScoreBoard Award recognition validates Micro Focus’ customer-centric vision, which allows organizations to gain lasting value from their enterprise applications,” said Dan McMullen, manager, SupportLine Sales at Micro Focus. “Because customer service is at the heart of what we do as an organization, recognition from our users for a job well done is incredibly gratifying. Our mission is to deliver the highest quality of customer service with a truly memorable spirit. That we have been able to win this award for seven straight years is a tribute to the consistently excellent service that we provide to every one of our customers.”
Over the past year, Micro Focus has drawn from customer input to improve its award-winning service. Micro Focus recently introduced a new Web-based process for approving contracts and updating account information, enhanced online facilities for self-management of licenses, and launched an “automatic renewal” option that gives customers more flexibility and control over a streamlined contract renewal process.
“Micro Focus continues to perform extremely well on our customer service surveys, reflecting an organization-wide dedication to ensuring the satisfaction of their most important audience,” said John Alexander Maraganis, president and CEO of Omega. “Organizations like Micro Focus, who clearly demonstrate an unwavering commitment to their existing users, set an example for companies looking to deliver continuous value to their customer base. We congratulate Micro Focus for this achievement.”
For more information on Omega and the SCORE conference, visit www.omegascoreboard.com or call (866) 610-6700.
About Micro Focus
Micro Focus, a member of the FTSE 250, provides innovative software that allows companies to dramatically improve the business value of their enterprise applications. Micro Focus Enterprise Application Modernization and Management software enables customers’ business applications to respond rapidly to market changes and embrace modern architectures with reduced cost and risk. For additional information please visit www.microfocus.com
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