News from Micro Focus SupportLine
April 2005
| Quick Links Press Releases |
Press Releases | |
| 14 Mar 05 | Micro Focus Wins Global Award For Excellent Custom ...
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In The News | |
| 15 Mar 05 | Express tool released for 64-bit Linux ... |
| 08 Mar 05 | Micro Focus Supports 64-Bit Linux-Itanium ... |
Keep up with the latest industry news on the COBOL Portal. more 
SupportLine News
Micro Focus SupportLine wins the Omega NorthFace ScoreBoard Award for customer satisfaction for the fourth year in a row! This award is based upon our providing superior customer service and technical support to our customers, as surveyed each month of the year. Award winners consistently received high survey results each month to win the annual award. Click here to read more about this accomplishment.
Announcing the Micro Focus “Welcome Back” Program.
- A very special offer for qualified users to reinstate SupportLine –
You use Micro Focus products, but you no longer benefit from the award winning SupportLine coverage? We’d like to welcome you back to SupportLine with this exceptional offer for qualified users.
The new Micro Focus “Welcome Back”program is designed to help users reinstate their expired 2004 SupportLine agreements. For a limited time only, the program is a real and tangible incentive to restore the security of 24x7x365 support and continuous technology updates for you and your products. Offer ends April 30th, 2005.
To learn more about the program and the offer and whether your products qualify, please contact your SupportLine sales representative or e-mail us at: welcomeback@microfocus.com
Welcome back to Micro Focus SupportLine!
Announcing direct sales, service and support for HP and Micro Focus customers
Together, HP and Micro Focus agreed that better customer service could be offered by transitioning the sales and support of Micro Focus COBOL products back to Micro Focus. Micro Focus is delighted to welcome HP customers! We are committed to offering the highest quality products and services – as HP customers have come to expect.
Micro Focus has been awarded the Omega NorthFace ScoreBoard Award for excellent customer service for the last four years. Now HP customers can also have direct access to our award winning technical expertise, which includes:
- Worldwide 24x7 technical support
- Scheduled product updates and maintenance releases
- Continued support on your current HP product for 12 months following the transition
For more information visit: www.microfocus.com/hpconversion
Or contact one of our dedicated HP conversion specialists who are ready and waiting to hear from you.
Phone: 1-800-632-6265 Option 2 (North America Only)
Email: HPConversion-US@microfocus.com (within North America)
HPConversion-UK@microfocus.com (outside North America)
Time is running out - SupportLine Web Services Survey We will be ending the survey by the end of April and collating the results to see what your priority is for future changes. So, if you haven’t done so already, now is the time to take the survey and give us your thoughts. Your input is very helpful to us in determining how to focus our energies in the coming year on the SupportLine Web features that you would like to see. Please take a few minutes to fill out the survey and give us your views. Also, encourage your co-workers who use Micro Focus products to also take the time to fill out the survey. You can take the survey now by selecting one of the following links: English:http://supportline.microfocus.com/survey/ French:http://www.zoomerang.com/recipient/survey-intro.zgi?p=WEB223UZTTRGTX German:http://www.zoomerang.com/recipient/survey-intro.zgi?p=WEB223UZTERGKZ |
Upcoming Events
New Early Adopter Program launching this month -- Net Express with .NET Winform/Webform Painting
An initial build of COBOL Winform/Webform painting will be available for use by selected early adopters later this month; this build requires Net Express with .NET including Microsoft Visual Studio 2003. Later builds of the Early Adopter Program (EAP) technology will add support for Visual Studio 2005 and Dialog System to .NET migration capabilities. If you are interested in participating in this program please send an email to netx-ea-program@microfocus.com briefly outlining the work you would plan to undertake with the EAP software.
North American Events and Trade Shows
April 20-21 |
April 24-27 |
May 8-11 |
May 22-24 |
May 25-26 |
European Events
France
BeLux
Germany
United Kingdom Micro Focus is pleased to announce the following UK events: These events are completely free of charge and provide an excellent opportunity to for you learn more about our tools, to see the technology in action and to find out how they can benefit your business. Interactive Q&A with the E-Learning Instructor go to www.microfocus.com/thirdthursday Event: Tune in to COBOL Webcast
Other News Join the monthly Micro Focus Webcasts First Fridays Webcasts First Fridays Webcasts are held the first Friday of each month and focus on topics of critical concern to enterprise IT directors and developers. Professionals in organizations that depend on legacy systems should not miss these important events. Each session consists of presentation, demonstration (when applicable), followed by a live Q&A. The 1-hour, “from your desk” sessions are free and convenient. For more information on upcoming topics, visit: www.microfocus.com/promotion/firstfriday Register for First Friday Webcasts at: First_Friday_WebCast Training Accelerate with Micro Focus Training! Take your COBOL skills to new levels with our hands-on training. And let Micro Focus expert instructors guide you on how to use the latest tools to take the legacy applications you work on, into the exciting worlds of .NET, XML and Web services. For more information and to register, visit us at any of the following regions:
Requesting Product Updates As a SupportLine customer, you can receive your FREE update to a complete version of the current release on CD by sending an email to Update@microfocus.com . You will need to provide your Name, Company, Phone, and Fax numbers, email address, shipping address, number of users, your current product serial number(s), and to which product or release you wish to Update. License Key Requests Along with the other recent changes, the address to use to request new license keys has changed. License Keys for AAI, EnterpriseLink, Mainframe Express, Mainframe Manager, Net Express, and Revolve products should now be requested in one of two ways. They should either be requested through the Request/Obtain License link, located on the SupportLine web page Self Service menu, or they should be sent to the new e-mail address of urk@microfocus.com . All of the previous e-mail addresses used for obtaining new license keys are now invalid. Technical Articles Articles and demos to inform you about functions and features of your Micro Focus products Net Express Debugging through COBOL calling C with Both Debuggers When building mixed language applications, it can be desirable to be able to have the process shift between the appropriate debuggers for each language as the application is being executed. This article describes the process of setting this up for Net Express v4.0 intermediate (.int) code modules and Visual Studio 6 C .DLLs. more Using OpenESQL to Map COBOL to DBMS Data Types There is an easy way in Net Express to determine the correct mapping of COBOL data types to the appropriate DBMS's data types. This article covers how this is accomplished. more XML Parser XML-CODE Values & Messages When using the XML Parse functionality within the Net Express product, there are several XML-CODE values that can be returned to provide information about parsing errors. This article defines these codes. more Mainframe Express Moving the XDB Link Gateway Profile from One System to Another To use Mainframe Express (MFE) to connect to the mainframe DB2 locations, the Gateway Profile must be completed and the Bind utility must run on one system. This article shows how to take the information from that step and propagate it other systems needing to access the Gateway. more Creating Aliases in one Location from another Location Questions revolving around setting up aliases and using them to point to tables of other locations arise with some regularity. This article covers these issues with regard to the Mainframe Express product. more Revolve Obtaining a License Response Key via the Internet Button If you have internet connection and to directly receive your Response Key to unlock your product, you can access the license server via the internet and it will automatically license your machine with the right information. There are some steps that need to be followed to accomplish this and this article will step you through them. more Server Express Using Oracle OCI with Server Express This article provides an example how to use Oracle OCI support with Server Express 4.0, a process that is explained in the Database Access Manual, Chapter 7. more Changing the Default Dialect Settings Users may want to change the default dialect and/or the available dialect list in the Server Express SDE (also called the Toolbox in the earlier Object COBOL Developers Suite product) for individual or group convenience. This article covers how to accomplish this. more Planned Product Withdrawals Are you aware of the Product Withdrawal Schedule Information within the Micro Focus Product Advisory pages? This schedule shows the planned (or past) withdrawal dates of Micro Focus products and their successor products. It is advisable for you to check this schedule from time to time, so you can stay up to date on the near term plans for the Micro Focus products that you are using.
The full Product Withdrawal Schedule can be found on the Micro Focus web site at: Resources Micro Focus Forum If you haven't visited the new Micro Focus Forum, you should check out what other users of the products are doing there. The COBOL Portal Have you visited the new COBOL Portal lately? Have you visited the Micro Focus SupportLine web page? Have you registered for access? If you haven't you should! By accessing the SupportLine web page, you can: 1. Submit issues directly to our support operation just as you would over the telephone. Issues submitted through the website given the same priority as telephone inquiries. 2. View the status of the cases you have submitted to Support, whether you opened them through the web or through a telephone call to us. You may also update the information on your open cases to provide additional information. 3. You can view the status of any product defect reports you have submitted to us. There are self-help services available on the SupportLine web page that will allow you to find answers to a variety of product questions, provide you with a concentrated sub-site for Net Express information and examples, and give you access to the Micro Focus Forum user community messaging area on the COBOL Portal. If you haven't registered and visited our SupportLine web page, you owe it to yourself to see what you have been missing. Click on the following links to register (all you need is your personal information and your product serial numbers) to access the SupportLine web page and start benefiting from these services. Register for an online SupportLine account Please Help Improve Communication Within The Micro Focus User Community If you know of any users of Micro Focus products, development support team members, technical architects or any other parties who would be interested in receiving future issues of this communication each month, please direct them to the registration page where they can register. |
