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December 2007 |
SupportLine News Micro Focus Customer Care would like to wish all our SupportLine users a happy holiday season and a successful new year. Like many of you, our teams around the world will take some vacation during December - however we will be maintaining our usual high levels of service throughout the period. The Micro Focus SupportLine web site is the recommended way to raise and manage your technical issues, just click here. For urgent technical support outside your local Micro Focus SupportLine office hours, dial your normal SupportLine toll free number and your call will be redirected to an open support centre. For full details on ways to contact SupportLine , just click here.
-- IMPORTANT NEWS -- NET EXPRESS RUNTIME ENVIRONMENT LICENSING CHANGES
For ALL Net Express customers. Please read this important information concerning changes to the Net Express runtime environment licensing mechanism. Click here Closed Call Survey
An important part of the Customer Care process is to gather feedback from you, our customers, to ensure we are meeting or exceeding your expectations in terms of the way we deal with your Support Incidents. To facilitate this, whenever we close an Incident, we send the raiser an email inviting them to take part in an on-line survey. Each week, we process the results of this survey and contact any customer who has given us a score of “not satisfied” or “not at all satisfied” to find out where we went wrong and how we could improve next time. Your feedback is always important to us so if you are invited to take part in our Customer Satisfaction Survey, please give us a few minutes of your time to help us help you.
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Articles and demos to inform you about functions and features of your Micro Focus products
-- Net Express --
How to animate a CGI program running on Microsoft Internet Information Services (IIS) of Windows XP with Net Express 4.0 or 5.0? – click here
Support for Multiple Fileshare services - Net Express 5.0 Only – click here
-- Revolve --
IMS browsers functionality and what each portion means. – click here
-- General Articles --
FSVIEW add login - Net Express and Server Express – click here
General overview of UNIX runtime licensing and its implications– click here
What is Valid Data? – click here
Net Express 4.0, Net Express with .NET, Server Express 4.0 and their respective deployment versions of Application Server and Enterprise Server will enter their end of service date on 31st December 2007.
After this date no new fixes (wrappacks) will be available on these older versions, although previous fixes will both still be provided and additional copies may still be ordered subject to acceptance of these restrictions.
You may still contact Customer Care who will provide advice and avoidance assistance on these versions, however any required product changes will only be implemented in current product versions
For the full list of products and their replacements, click here
Full withdrawal schedule information for Micro Focus products is available on the Micro Focus web site. click here
Update to Micro Focus Products
Information on all updates can be found on the Supportline website (URL show below). Updates are available to all customers with the relevant maintenance contract(s).
To access updates:
- Log in to the SupportLine site, http://supportline.microfocus.com/
- Select Self Service
- Select Product Updates
For your guidance: Updates are offered in various formats. Wintel FixPacks are standard 32-bit executables. UNIX and Linux FixPacks are supplied as encrypted (.encr) files. A .encr file is an executable which should be run where the appropriate COBDIR can be accessed; this will generate a standard .tar file which can then be processed in the normal way.
Recently published updates include:
Micro Focus Server 5.0 - WrapPack 4: This WrapPack updates Server 5.0.
- Published on October 23rd, 2007
Micro Focus Server 5.0 for UNIX and LINUX - WrapPack 4: This WrapPack updates Server 5.0 PRN ending 50.04
- Published on November 8th, 2007
Micro Focus Security Packs for Server Express 5.0 for UNIX and LINUX WrapPack 4.
- Published on November 29th, 2007
Migration End User Kit (MEUK) AddPack.
- Published on October 26th, 2007
Migration Software Development Kit (MSDK) AddPack
- Published on October 26th, 2007
Micro Focus Net Express WrapPack 4:
(This WrapPack updates Net Express 5.0. )
- Published on October 23rd, 2007
Micro Focus Security Pack for Net Express 5.0 WrapPack 4.
- Published on October 26th, 2007
Server Express 4.0 Service Pack 3 - base product PRN ending 40.03
- Published on November 5th, 2007
Micro Focus Revolve 7.0
- Published on December 02, 2007
If you are a Micro Focus customer, you can request updates to your current product version to the latest product version on the SupportLine web site, under Self Service by clicking here. You will need to provide your Name, Company, Phone, and Fax numbers, email address, shipping address, number of users, your current product serial number(s), and details of the update you are interested in (product and/or release number).
If you didn't know already, the new and improved Micro Focus User Groups (MUGs) are re-launching soon! Don't miss this opportunity to lead or join a group in your area. For more detailed information on what’s new and to sign-up, visit: http://mugs.microfocus.com/
- Join the movement.
- Join a 30 year history.
- Join the fun.
Dear SupportLine customer
During the past few years, we have requested your feedback in relation to service received on specific incidents via our web based Closed Call Survey. In order to provide you with a mechanism to give feedback to us on any aspect of your Micro Focus experience at any time, we have introduced a new email address:
feedback.supportline@microfocus.com.
New plug-in adds further IDE choice for COBOL development
Micro Focus has now made available the second release candidate of a COBOL plug-in for the Eclipse platform. COBOL support for Eclipse complements existing support for COBOL development in Microsoft Visual Studio and tailored Micro Focus COBOL IDEs, such as those in Net Express.
For more information click here
Do you know the makeup of the Studio and Server product lines offered by Micro Focus, and how they interface with previous products? Here are some useful guides to these ‘Best in Class’ solutions:
Micro Focus Studio
Micro FocusServer
Micro Focus Net Express
Micro Focus Server Express
What do you want to see in this Newsletter?
Please let us know what you think of the Newsletter! Are there features that you want expanded, or things that you would like to see removed? Send your thoughts to: feedback.supportline@microfocus.com.
"First Friday" Webcasts are held the first Friday of each month and focus on topics of critical concern to enterprise IT directors and managers. Professionals in organizations that depend on legacy systems should not miss these important events. The 1-hour, “from your desk” sessions are free and convenient.
Did you miss a First Friday Webcast you were interested in attending? If so, you can still attend the presentation by viewing the recorded presentations within the First Friday Archive
Join us every Third Thursday of the month for a free, one hour Webcast on special interest topics related to your Micro Focus products. The training consists of instruction and demonstration of tasks, followed by Q&A.
Did you miss a Third Thursday Webcast you were interested in attending? If so, you can still attend the presentation by viewing the recorded presentations within the Third Thursday Webcast Archives
Accelerate with Micro Focus Training!
Take your COBOL skills to new levels with our hands-on training. Let Micro Focus expert instructors guide you on how to use the latest tools to take the legacy applications you work on, into the exciting worlds of .NET, XML and Web services. For more information and to register, visit us at any of the following regions:
· France | · Germany |
Events and Trade Shows
Micro Focus produces and participates in events all around the world. Whether you join an on-line Webcast, attend a conference, or visit a business show, you can gain insight into how Micro Focus products can help you solve today's business challenges and prepare you for continued success in the future.
| Australia | Netherlands |
| BeLux | Nordics |
| France | North America |
| Germany | South America |
| Italy |
For more information, visit: Micro Focus Events
Micro Focus Forum
See what other users of Micro Focus products are doing.
http://www.cobolportal.com/microfocusforum/
The COBOL Portal
Many changes and enhancements have been made to the COBOL Portal recently to make it the most useful web site for the COBOL developer.
http://www.cobolportal.com/
Have you visited the Micro Focus SupportLine web page? Have you registered for access?
If you haven't you should! There are self-help services available on the SupportLine web page that will allow you to find answers to a variety of product questions, provide you with a concentrated sub-site for Net Express information and examples, and give you access to the Micro Focus Forum user community messaging area on the COBOL Portal.
Click on the following links to register (all you need is your personal information and your product serial numbers) to access the SupportLine web page and start benefiting from these services.
Register for an online SupportLine accountAccess the SupportLine Web Page
Copyright (c) Micro Focus.
SupportLine Newsletter is a free email publication for the developer community. We welcome your comments. Please email us as follows:
Correspondence to the editor: SupportLine.Newsletter@microfocus.com
More general feedback: feedback.supportline@microfocus.com
