Micro Focus Service Management Automation-X simplifies end user experience and drives down operational costs using advanced analytics; it provides true customer choice and is the only solution available for deployment on premise virtualized, on bare metal, or on public cloud infrastructure.
Micro Focus (LSE:MCRO; NYSE:MFGP) today announced a major release of its Service Management Automation product. Service Management Automation-X (SMA-X) offers the industry’s most engaging Service Experience, the only one that offers a chatbot-powered virtual agent, a mobile application, integrated social networking, smart ticketing with Optical Character recognition and smart email. In addition, SMA-X is the industry’s first container-based, multi-tenant platform that enables organizations and Managed Service Providers (MSP) to cost-effectively address their most stringent SLAs. By allowing full data sovereignty, SMA-X customers and MSPs can ensure the security and location of their service data to meet data privacy and compliance requirements.
“The underlying advanced analytics and leading automation technology make Service Management Automation-X the easiest to use and easiest to manage solution on the market,” said Tom Goguen, senior vice president and general manager, IT Operations Management, Micro Focus. “As the first modern container-based, multi-tenant service management platform, SMA-X gives customers the widest range of deployment options and is able to save customers millions compared with traditional SaaS and on-premise offerings.”
“Digital transformation requires increasingly sophisticated service management,” said Charles Betz, principal analyst, Forrester. “As digital transformation accelerates, routine work that suits traditional ticketed workflows is becoming increasingly automated.”
Service Management Automation-X: IT Service Management at the Speed of DevOps
Key enhancements and capabilities to Service Management Automation-X include:
The result is service management that attracts end-users and customers, offers them solutions quickly and easily, and connects them with agents and automated processes that are smart and efficient.
“As we transform our IT to meet the demands of the digital enterprise, we see Micro Focus as a key partner,” said Mette Hoffmann, System Manager at University of Copenhagen. “Service Management Automation-X provides self-service with a modern user interface that enables a reduction in the number of calls and a reduced load on our service desk. We are confident it will enable us to define the next generation of service management.”
Availability and Additional Information
Service Management Automation -X is available in November 2017 with future updates expected to be delivered on a quarterly release cycle. Micro Focus offers special MSP contracts and pricing, along with alliance services and backend support. Customers will have the choice of service provider in-region and in-country to fulfill the compliance of data sovereignty laws.
Learn more about the new Service Management Automation-X here.
About Micro Focus
Micro Focus is a leading global enterprise software company uniquely positioned to help customers extend existing investments while embracing new technologies in a world of Hybrid IT. Providing customers with a world-class portfolio of enterprise-grade scalable solutions with analytics built-in, Micro Focus delivers customer-centered innovation across DevOps, Hybrid IT, Security and Risk Management, and Predictive Analytics. For more information visit www.microfocus.com.
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