Ebook
Trends Shaping Service Management (ITSM)
How must ITSM evolve to meet the needs of employees, customers, and businesses in a world of rapid change? Read about our top six trends here.
Trends on our radar:
- Employee experience prevails
- Services become productized
- ITSM governs clouds
Trends for Modern ITSM
Employee experiences, services as products, greener services, clouds governed by ITSM, and more.