Improving healthcare for the region by connecting organization units and services for more effective collaboration in order to provide more effective services to citizens living in the region. Managing the entire service chain required process automation beyond just patient record data.
South Karelia Social and Healthcare District (Eksote), established in 2010, provides health services, family and social welfare services. Eksote comprises the healthcare and social care services of nine municipalities in the region of South Karelia with a district population of about 132,000. Eksote aims to ensure equal access to social and health care services for all citizens, across municipal boundaries, with better co-operation between different social and healthcare organizations.
Toni Suihko, CIO for Eksote, explains: “One of our goals is to discharge patients from hospital as soon as possible and provide care in the comfort of their own home or in a health center. With a joined-up care approach we can achieve this. There are so many logistics issues concerning patients, we felt that if we could automate some of our key processes, this would help provide transparency across the whole organization and support team collaboration.”
An acute issue was the amount of time it was taking to discharge patients from hospital, creating a bottleneck in the system. As luck would have it, Chainalytics visited Eksote and told the team about Micro Focus Solutions Business Manager (SBM). This allows organizations to rapidly create process-based applications. SBM appealed to Suihko as it fit the agile development model they used: “We looked at other process-driven platforms, but found them expensive and geared towards taking a ‘big project’ approach. We much prefer to work flexibly and start different process projects in an agile development structure. SBM fit that vision very well.”