NOS is the biggest communications and entertainment group in Portugal. It offers latest generation fixed and mobile phone, television, Internet, voice, and data solutions for all market segments. It is a leader in cinema film distribution and exhibition with the greatest number of cinema complexes and cinema theatres in Portugal. NOS has 5 million mobile phone, 1.7 million television, 1.8 million fixed telephone, and 1.5 million fixed broad band Internet customers.
AIOps Platform Offers Enhanced AEC to Reduce Noise
As a large organization providing 24/7 support to its customers, NOS manages over 20,000 IT events and alarms monthly. Not all of these require an instant response, and many are actually duplicate alarms of the same event. It is therefore important to distinguish noise from fact by analyzing patterns in the event stream and using these patterns to group events together, which, with a high probability, originate from the same problem. Paulo Vale, IT Manager for Service Management at NOS knew who to turn to for help with this: “We already use Micro Focus Operations Bridge to monitor the internal and external end-user experience of our applications so that we can use this feedback to optimize for instance our mobile app experience. We also leverage Operations Bridge for event monitoring and were pleased to see the recent AIOps capabilities within the platform offering automatic event correlation (AEC) using machine-learning algorithms.”
The full-stack AIOps platform, powered by Operations Bridge, automates log, event, and metric analyses. A group of related events is transformed into a single (correlated) event sent back to Operations Bridge Manager (OBM). This grouping enables focused event processing for an operator. It shows all related events grouped together by AEC, making it easier to identify and work on the root cause. Closing the group event automatically closes all associated events.
Operations Bridge AEC Explained UI Visualizes Patterns and Interdependencies
The new capabilities were implemented quickly, according to Vale: “Introducing Operations Bridge AEC within our 24/7 ecosystem without incurring any downtime was really quite easy. Rules configuration is entirely automated so after installation no manual configuration was required. We immediately saw the benefits, in particular around time savings in identifying root cause issues. In the past, we had to create configuration item (CI) collections manually in the Run-time Service Model (RTSM).”
Improved Operator Productivity and Faster Resolution of High Priority Issues
To further enhance automated data analysis, Micro Focus launched the OPTIC Data Lake as part of its AIOps platform. This is based on Vertica technology. It provides data storage and can receive and process high-volume and high-velocity data from a variety of independent data sources—key for comprehensive root cause analysis. The OPTIC Data Lake therefore acts as a common data ingestion platform and every release supports more data types that can be streamed into OPTIC, bringing services on top of the collected data, and introducing performance improvements to the AEC analytic capabilities.
Vale concludes: “We are really impressed by the investment Micro Focus makes in the AIOps platform, powered by Operations Bridge.”