To centralize and govern the use of data, make it accessible via the cloud, and streamline management and communication processes.
WyldLynx must work quickly to meet clients’ deadlines for technical projects and support services. But administrative processes can slow down its business.
For example, WyldLynx employees need to find documents quickly so they can complete projects and answer clients’ questions. They might need information about clients’ contracts, software licenses, support history, and IT environments. If these are stored haphazardly on network folders, it would be difficult to respond efficiently.
Keeping track of WyldLynx employees’ daily workflow can also be a time consuming process. Employees deal with numerous clients’ projects and requests to resolve technical problems. They must record how long they work on each task, so they know how much to bill clients.
The employees must be able to do all these things from any location. For example, WyldLynx employees often visit clients’ offices or travel to conferences to do business. If they can’t easily access data remotely, their productivity is limited.
WyldLynx’s clients also have similar problems, and rely on WyldLynx to solve them. They need help identifying, categorizing, and managing business plans, financial records, training material, and countless other types of documents. Otherwise, they can’t work efficiently or comply with information privacy regulations.