Troubleshooting a Form Fill Policy

When a new Form Fill policy does not behave as expected, use the following tips to find the cause:

  • Select Debug Mode. This option prepares the form for submission, but does not submit the form until you click Submit. This allows you to view the source and determine if the policy is generating the required data.

  • Ensure that all input fields have valid names, that the fields are being filled in the correct order, and that any JavaScript commands have been entered correctly.

  • Enable Form Fill logging. Form Fill is a function of both the proxy service and the Embedded Service Provider. The Embedded Service Provider logs the evaluation of the policy, and the proxy logs the process of gathering the data. To enable the Embedded Service Provider tracing, see Turning on Logging for Policy Evaluation. To enable Access Gateway log entries for Form Fill policies, see Enabling Form Fill Logging.

Check for the following problems with the source content of the Form Fill page: