33.1.8 Unable to Log In to Administration Console

If you experience problems logging in to Administration Console, try restarting Tomcat.

  1. Restart Tomcat by running this command:

    /etc/init.d/novell-ac restart OR systemctl restart novell-ac.service

  2. If this does not solve the problem, check the log file:

    /opt/novell/nam/adminconsole/logs/catalina.out

  3. Check for the following error:

    Error Starting up core services.
Application manager is Shutting down the Device Manager suite.
Shutting down Device Manager suite.

  4. If you see this error, check the status of eDirectory:

    1. Run the following command:

      SLES 11 or RHEL 6.x: /etc/init.d/ndsd status

      SLES 12 or later and RHEL 7 or later: ndsstat -r

    2. If the status command returns nothing, start eDirectory manually by running the following command:

      SLES 11 or RHEL 6.x: /etc/init.d/ndsd start

      SLES 12 or later and RHEL 7 or later: /opt/novell/eDirectory/bin/ndsmanage startall

    3. Restart Tomcat.