33.1.12 Incorrect Audit Configuration

If the Audit Events from Access Gateway behind NAT are not seen in Audit Server, do the following:

Click Auditing in Administration Console Dashboard and verify if values are provided in Server Listening IP Address, Server Public NAT IP Address, and Port Numbers.

Scenario 1:

  1. If the values are not provided in Server Listening IP Address, Server Public NAT IP Address, and Port Numbers, enter the values, then click Apply.

  2. If you change the existing values and click Apply, the following message is displayed:

    Step 1: Update all Access Gateways.
Step 2: To update the configuration files in Administration Console, see the context-sensitive help.
Step 3: Reboot all servers to start using the new configuration.

  3. Click OK.

  4. Update Access Gateway whose events are not seen.

  5. Restart Access Gateway.

Scenario 2:

  1. If Server Listening IP Address, Server Public NAT IP Address and Port Numbers are valid and still have problems, repush the configuration.

  2. Change the port number to some invalid port number, then click Apply.

    NOTE:Do not update or restart Access Gateway as the message indicates.

  3. Change the invalid port number again to the valid port number, then click Apply.

    The configuration is repushed and works successfully.

  4. Update Access Gateway whose events are not seen.

  5. Restart Access Gateway.