These steps are performed by an Identity Server administrator when a user reports a problem:
Log in to Identity Server by using the credentials of an administrator.
If the base URL of Identity Server is https://idp.amlab.net:8443/nidp, enter the following URL:
https://idp.amlab.net:8443/nidp/app
(Optional) If you do not see the Administrator tab (legacy UI) or the Logging Ticket... menu item (latest UI), then you must execute the app/login?id=IDPAdmin URL to enable the Logging Ticked functionality.
The id specified in the URL must match the ID you specified for Identity Server Administrator Contract. See Step 4.c of Creating Administrator Class, Method, and Contract.
To create a ticket for the user, click the Administrator tab.
Click New.
Specify the following:
Ticket: Specify a name for ticket.
You must share this name with the user who reported the problem.
Ticket Good For: Select a time limit for the ticket, from one minute through one year.
When selecting a time limit, consider the following:
When a ticket expires, logging is automatically stopped. If you know that user is experiencing a problem that prevents the user from logging out, you might want to create a ticket with a short time limit.
If the user does not log out (just closes the browser window or the problem closes it), the session remains in the list of logged sessions. After 10 minutes of inactivity, the session is closed and the lock on the log file is cleared. As long as the log file is locked, no other application can read the file.
Ticket Log Level: Select the level of information to log, from severe-only messages to debug.
Log to Console: Select to log the messages to the user’s file and to the console.
If you have set up logging for session-based logging (see Enabling Basic Logging), then this allows you see the messages in the catalina.out file.
If you have enabled Component File Logger Levels, selecting this option can create duplicate entries in the catalina.out file.
Click Create.
Create a URL that uses the following format:
https://<base_URL>/nidp/app/login?id=<LogSession>
Replace <base_URL> with the base URL of your Identity Server, including the port. Ensure that the port agrees with the HTTP scheme (either http or https).
Replace <LogSession> with the ID you specified for the authentication card when defining the Logging Session contract.
IMPORTANT:The is the ID of the authentication card of the Logging Session contract (see Step 4.c of Creating Logging Session Class, Method, and Contract). It is not the name of the ticket you just created.
If the base URL of Identity Server is https://idp.amlab.net:8443/nidp and the ID for the authentication card is LogSession, create the following URL:
https://idp.amlab.net:8443/nidp/app/login?id=LogSession
Send the URL of the LogSession card and the name of the ticket to the user.