If Access Gateway does not appear in Administration Console within 10 minutes of installing an Access Gateway, perform the following steps:
If a firewall separates Administration Console and Access Gateway, ensure that the required ports are opened. See Table 1-3.
Click Devices > Access Gateways.
Wait for a few minutes, then click Refresh.
If the device import fails, a message similar to the following appears at the bottom of the table:
Server gateway-<name> is currently importing. If it has been several minutes after installation, click repair import to fix it.Click repair import.
If the device still does not appear or you do not receive a repair import message, continue with Triggering an Import Retry.
If triggering an import retry does not solve the problem, reinstall the device.