34.1 Troubleshooting Administration Console

Global Troubleshooting Options

Diagnostic Configuration Export Utility

Restoring a Failed Secondary Console

Moving the Primary Administration Console to a New Hardware

Converting a Secondary Administration Console into a Primary Console

Repairing the Configuration Datastore

Session Conflicts

Unable to Log In to Administration Console

Exception Processing IdentityService_ServerPage.JSP

Backup and Restore Fail Because of Special Characters in Passwords     

Unable to Install the NMAS SAML Method

Incorrect Audit Configuration

Unable to Update Access Gateway Listening IP Address in Administration Console Reverse Proxy

During Access Gateway Installation Any Error Message Should Not Display Successful Status

Incorrect Health Is Reported on Access Gateway

Administration Console Does Not Refresh the Command Status Automatically

SSL Communication with Weak Ciphers Fails

Error: Tomcat did not stop in time. PID file was not removed

(Access Manager on Cloud) Metadata Under System Setup of SAML 2 Applications Is Displayed after a Delay of 5 to 10 Seconds

Administration Console Shows the Malformed Request Error

Identity Provider Cluster Options Are Not Completely Displayed on Screen Sizes 13.3 Inches or Lesser

Application Connectors Page is Unable to Retrieve Identity Server Clusters Intermittently

Accessing a Direct Link Might Display Forbidden Access Error