Mapping Definitions Summary The following table summarizes the mapping definitions included in the default configuration for BMC Remedy. Details for individual mapping definitions follow this table. If you create a new AccuSync Configuration (as opposed to using the default configuration for BMC Remedy), you need to create one mapping definition for each type of issue (defect, enhancement, and so on) you want AccuSync to synchronize. Separate mapping definitions must be created to manage change package information for each type. The basic mapping definition is optional; however, if you choose not to create it, all of the field mappings it defines must be created individually for every mapping definition. See Base Mapping Definitions for more information. Note that you can name these mapping definitions as you choose, but if you change them, make sure you do so throughout your AccuSync Configuration. Mapping Definition Name Inherits this Mapping Definition AccuWork Issue Type BMC Remedy Issue Type Basic -- -- -- Incidents Basic incident incident Basic Required Field Mappings AccuWork Field BMC Remedy Field remedyKey AccuWorkKey remedyLink AccuWorkIssueLink Field Mappings AccuWork Field Type BMC Remedy Field Type Synchronization Type AssignedGroup Text Assigned Group CharacterField two-way AssignedSupportCompany Text Assigned Support Company CharacterField two-way AssignedSupportOrganization Text Assigned Support Organization CharacterField two-way assignedTo User Assigned To CharacterField two-way ClientSensitivity Choose Client Sensitivity SelectionField two-way Company Choose Company SelectionField two-way ContactCompany Text Contact_Company CharacterField two-way dateSubmitted Timestamp Detected on Date DateTimeField two-way description Text Description CharacterField two-way FirstName Text First Name CharacterField two-way Impact Choose Impact SelectionField two-way LastName Text Last_Name CharacterField two-way PhoneNumber Text Phone_Number CharacterField two-way priority Choose Priority SelectionField two-way productName Choose Product Name CharacterField two-way ReportedSource Choose Reported Source SelectionField two-way Service_Type Choose Service Type SelectionField two-way shortDescription Text Summary CharacterField two-way status Choose Status SelectionField two-way submittedBy User Submitter CharacterField two-way Urgency Choose Urgency SelectionField two-way VIP Text VIP SelectionField two-way Incidents AccuWork Issue Type BMC Remedy Issue Type incident Incident Required Field Mappings Inherited from Basic. Field Mappings Inherited from Basic.