Creating a Snapshot
Creating a snapshot of ArcSight Management Center creates a set of zipped log files, which you can download locally.
To create a snapshot:
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Click Administration > Application > Snapshot.
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The Retrieve Snapshot Status page displays. Depending on the size of the log files, the snapshot may take a few moments to generate.
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When ready, click Download to download the ZIP file locally.
Submit the snapshot file as instructed by ArcSight Customer Support.
Note: An ArcSight Management Center snapshot does not include information on the activity of the ArcSight Management Center Agent on remotely-managed hosts.
To obtain logs for ArcSight Management Center Agent activity on a managed host, access the remote host. Under Setup > Appliance Snapshot, click the Download button.