Creating a Snapshot

Creating a snapshot of ArcSight Management Center creates a set of zipped log files, which you can download locally.

To create a snapshot:

  1. Click Administration > Application > Snapshot.

  2. The Retrieve Snapshot Status page displays. Depending on the size of the log files, the snapshot may take a few moments to generate.

  3. When ready, click Download to download the ZIP file locally.

Submit the snapshot file as instructed by ArcSight Customer Support.

Note: An ArcSight Management Center snapshot does not include information on the activity of the ArcSight Management Center Agent on remotely-managed hosts.

To obtain logs for ArcSight Management Center Agent activity on a managed host, access the remote host. Under Setup > Appliance Snapshot, click the Download button.