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# Creating a Snapshot

Creating a snapshot of ArcMC creates a set of zipped log files, which you can download locally.

To create a snapshot:

1. Click Administration > Application > Snapshot.

2. The Retrieve Snapshot Status page displays. Depending on the size of the log files, the snapshot may take a few moments to generate.

3. When ready, click Download to download the ZIP file locally.

Submit the snapshot file as instructed by ArcSight Customer Support.

Note: An ArcMC snapshot does not include information on the activity of the ArcMC Agent on remotely-managed hosts.

To obtain logs for ArcMC Agent activity on a managed host, access the remote host. Under Setup > Appliance Snapshot, click the Download button.