If you encounter issues during the upgrade, ensure that the necessary items are available and contact Technical Support. Be prepared to provide the following items:
/opt/arcsight/manager/tmp/arcsight_dump_system_tables.sql.<timestamp>Suite upgrade logs:
/opt/arcsight/upgradelogs/suite_upgrade.log
This log provides an overview of the upgrade progress and is the first log that you should consult in the event that your upgrade fails.
/home/arcsight/ArcSight_ESM_7.5.0.0_Suite_Install_<timestamp>.log
Logger upgrade logs:
/opt/arcsight/logger/current/arcsight/logger/logs/logger_init_driver.log
/opt/arcsight/logger/current/arcsight/logger/logs/initmysqluser.log
/opt/arcsight/logger/current/arcsight/logger/logs/postgressql_upgrade.out
ArcSight Manager upgrade logs:
/opt/arcsight/manager/upgrade/out/<timestamp>/logs/upgrade/server.upgrade.log
/opt/arcsight/manager/upgrade/out/<timestamp>/logs/upgrade/server.upgrade.std.log
ArcSight services upgrade logs:
/opt/arcsight/services/logs/arcsight_services.log
/opt/arcsight/services/logs/arcsight_services_async.log
Installation logs:
/home/arcsight/ArcSight_ESM_7.5.0.0_Suite_Install_<timestamp>.log
/home/arcsight/ArcSight_Logger_7.5.0.0_Install_<timestamp>.log
/home/arcsight/ArcSight_ESM_Manager_7.5.0.0_Install_<timestamp>.log