Users must have at least one role to ensure that they can log in.
Click ADMIN > Account Groups > Create User.
Specify the email ID and name of the user.
Select the groups to which you want to add the user.
Select the roles that you want to grant to the user.
Click Save.
Select Account Groups > Search Users.
Select the user that you just created.
Click RESET PASSWORD.
Set the password and click SAVE.