Change the User’s Password

This function is not available in a SaaS environment.

You must have the Change User Password permission, and be a manager of the user’s account group.

When you reset a user’s password, the user receives a notification email automatically. The email does not include the new password. You must provide the new password to the user directly.

In a SaaS environment, administrators and managers cannot create or change a user's password. Users can specify and reset their passwords by using the Advanced Authentication service.

  1. Select Users and Groups > Search Users.

  2. Select the user that you just created.

  3. Click RESET PASSWORD.

  4. Enter the password.

  5. Click SAVE.

  6. Notify the user of the new password.