Change the User’s Password

This function is not available in the ArcSight SaaS environment.

You must have the Change User Password permission, and be a manager of the user’s account group.

When you reset a user’s password, the user receives a notification email automatically. The email does not include the new password. You must provide the new password to the user directly. However, if your enterprise uses an external authentication method, you cannot change your password in ArcSight Platform.

In a SaaS environment, administrators and managers cannot create or change a user's password. Users can specify and reset their passwords by using the Advanced Authentication service.

  1. Select Users and Groups > Search Users.

  2. Select the user that you just created.

  3. Click RESET PASSWORD.

  4. Enter the password.

  5. Click SAVE.

  6. Notify the user of the new password.