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Enabling Forgot Password

About

This topic applies to both Software Logger and the Logger Appliance.

This feature is disabled by default, to enable it:

• All servers must be SMTP configured. For more information on Simple Mail Transfer Protocol, see Local Password.

• A SSL certificate must be uploaded by the user. For more information on SSL certificates, see SSL Server Certificate

Users can reset their own password from a Forgot Password? link accessible from the login screen. Logger sends the user a temporary password to the email address on file.

Procedure

1. From System Admin > Authentication > Local Password tab, scroll down to the bottom of the page,

2. Check Include "Forgot Password" link on Login Screen

3. Click Save.

The next time a user logs in, the link is enabled.

To reset your password:

1. On the Login dialog box, click the Forgot Password link.

2. The Reset Password screen displays.

3. Enter a user name on the Reset Password screen. Use only alphanumeric characters, spaces and ._-@ for the username. Otherwise, the operation fails.

4. Click Reset Password.

   An automated email with a temporary password is sent to the email address specified for that user. After logging in with the temporary password, Logger redirects you to the Change Password page, where you can reset your password.

   Tip: The temporary password is valid until the time specified in the email. The default is five hours. If you do not log in within the specified time, only an administrator can reset the password to generate another temporary password.
   Note: Admin password cannot be reset. If an attempt is made, a message displays indicating the action has been successfully completed even though it is not.

See Also