SSH Access to the Appliance

This topic applies to Logger Appliances only.

Note: SSH access to Software Logger is controlled through the operating system.

When you report an issue to customer support that requires them to access your appliance for troubleshooting and diagnostics in situations such as an upgrade failure, unresponsive appliance, and so on, they will direct you to enable SSH access on it.

By default, SSH access (known as Support Login in previous releases) to your appliance is disabled. (This also includes Loggers upgraded to version 6.0 from previous versions.) However, you can select one of these options in the appliance’s user interface to enable SSH:

Enabled: SSH access is always enabled.
Enabled, only for 8 hours: SSH access is disabled automatically eight hours after it was enabled.
Enabled, only during startup/reboot: SSH access is enabled during the time the appliance reboots and is starting up. It is disabled once all processes on the appliance are up and running. This option provides a minimal period of SSH access for situations such as when the appliance does not start successfully after a reboot.

For optimal security, you should set a strong password for the root account. In addition, leave SSH access disabled and enable it only when necessary, such as for troubleshooting purposes.

Note: If SSH is disabled on your appliance, you can still access its console if you have it setup for remote access using the ProLiant Integrated Lights-Out (iLO) Advanced remote management card. For more information, refer to the Logger Installation Guide.

Enabling or Disabling SSH access:

Click System Admin from the top-level menu bar.
Click SSH in the System section.
On the SSH Configuration dialog, select an SSH configuration.
Confirm the new SSH configuration for it to take effect.

Once you have enabled SSH access on your appliance, follow these steps to connect to it using SSH.

Connecting to your appliance using SSH:

Connect to the appliance as “root” using an SSH client.
At the password prompt, type the root password and press Enter.

Note: For security purposes, SSH sessions time out after a 15 minute period of inactivity. To extend SSH connection, configure sending keepalive packets in the SSH client.