To upgrade Logger Software locally:

  1. Log in with the same user name as the one used to install the previous version of Logger.

    Run the following commands from the below directories:

    • Software:

      From the Logger's installer directory:

      chmod u+x ArcSight-logger-7.3.0.8475.5.bin
      ./ArcSight-logger-7.3.0.8475.5.bin

      This wizard also upgrades your LoggerSoftware form installation. Click Next. You can click Cancel to exit the installer at any point during the upgrade process.

      Do not use the Ctrl+C to close the installer. If you use Ctrl+C to exit the installer and then uninstall Logger, this may delete your /tmp directory.

    • VMWare:

      From the /opt/arcsight/installers directory:

      chmod u+x ArcSight-logger-7.3.0.8475.5.bin
      ./ArcSight-logger-7.3.0.8475.5.bin

      The installation wizard launches in command-line mode, as shown below. Press Enter to continue.

      ==========================================================================
      Introduction
      ------------
      InstallAnywhere will guide you through the installation of ArcSight Logger 7.3.0
      It is strongly recommended that you quit all programs before continuing with this installation.
      Respond to each prompt to proceed to the next step in the installation. If you want to change something on a previous step, type 'back'.
      You may cancel this installation at any time by typing 'quit'.
      PRESS <ENTER> TO CONTINUE:
  2. The License Agreement screen is displayed. Review the agreement:
    DO YOU ACCEPT THE TERMS OF THIS LICENSE AGREEMENT? (Y/N):
    • Software: Scroll to the bottom of the license agreement and enable the “I accept the terms of the License Agreement” button.

    • VMWare: Press Enter to display each part of the license agreement.

  3. To accept the terms:

    • Software: Select I accept the terms of the License Agreement and click Next

    • VMWare: Type Y and press Enter. To exit the installer at any point during the installation process, type quit and press Enter.

  4. If Logger is currently running on this machine, an intervention required message is displayed. Click Continue to stop all current Logger processes and proceed with the upgrade, or click Quit to exit the installer.

  5. Once all Logger processes are stopped, the installer checks that the installation prerequisites are met:

    Micro Focus ArcSight strongly recommends that you upgrade to a supported OS before upgrading Logger. For Logger7.3.0 patch 5, you will see the following prompt:

    ============================================================================
    User Intervention Required
    --------------------------
    
    This machine does not meet the required OS version, 
    please check the release notes to verify the OS version 
    compatibility. It is strongly recommended to upgrade the 
    OS version before proceeding with the Logger update. 
    Do you want to continue?
    
    ->1- Yes
    
     2- No
    ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:
    • Operating system check: the installer checks to see if your device is running a supported operating system, otherwise, a warning will be displayed (this will not prevent the installation process). To proceed with the upgrade:
      • Software: Click Continue. To exit the installer, click Quit and upgrade your OS.

      • VMWare: Type 1 and press Enter. To exit the installer and continue to upgrade the OS, type 2 and press Enter.

    • Installation prerequisite check—If the check fails, Logger will display a warning. Make sure to address the issue before proceeding.
      Example
      ========================================================================
      Intervention Required
      ---------------------
      ArcSight Logger processes are active.
      All ArcSight Logger processes must be stopped to allow installation to proceed.
      Type 'Quit' to exit this installer or 'Continue' to stop all ArcSight Logger processes and continue with the installation.
      ->1- Continue
       2- Quit
      ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:
      • Your version of TZData will be checked to verify that it complies with the minimum requirements (tzdata-2024a):

        Example
        ========================================================================
        User Intervention Required
        ---------------------
        
        System TZData does not match requirements. Must be tzdata-2024a or higher. 
        Do you want to continue?
        
        ->1- Yes
        
         2- No
        ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:
      • Your version of the ncurses-compat-libs library will be checked to verify that it complies with the minimum requirements:

        Example

        ========================================================================
        Intervention Required
        ---------------------
        Installation Requirements Not Met.
        Pre-Install check failed: Confirm the following libraries are installed.
        - ncurses-compat-libs
        Please refer to the Logger Release Notes to get the following packages:
        ncurses-compat-libs
        Then attempt the installation again.
        Type [Quit] to exit this installer.
        PRESS <ENTER> TO ACCEPT THE FOLLOWING (Quit):
      • Your version of the compat-openssl10 library will be checked to verify that it complies with the minimum requirements:

        Example

        ========================================================================
        Intervention Required
        ---------------------
        Installation Requirements Not Met.
        Pre-Install check failed: Confirm the following libraries are installed.
        - compat-openssl10
        Please refer to the Logger Release Notes to get the following packages:
        compat-openssl10
        Then attempt the installation again.
        Type [Quit] to exit this installer.
        PRESS <ENTER> TO ACCEPT THE FOLLOWING (Quit):

      Once all checks are complete, the installation continues.

  6. The Choose Install Folder screen is displayed. Navigate to or specify the location where you want to install Logger.

    Software:

    • Type the installation path for Logger (the default installation path is /opt, but Logger can be installed at another location if needed). Specify the same location where the Logger you are upgrading is installed.

    VMWare:

    • Type the installation path for Logger, /opt/arcsight/logger. Do not specify a different location.

    • Press Enter

    When you upgrade Logger, it will continue to have access to the data store of the previous version, however, a fresh install (Logger installed in a new location) will not.

  7. To confirm the installation location:

    VMWare: Type Y and press Enter. To exit the installer and configure the console, type Quit and press Enter.

    Software: Click Next.

    • If there is not enough space to install the upgrade at the specified location, a message will be displayed. To proceed with the installation, free up sufficient space to allow the upgrade. If this is not possible, click Quit to exit the installer.
    • If Logger is already installed at the location you previously specified, auser intervention message will be displayed warning about the selected directory already containing an installation of Logger, and asking if you want to upgrade.

      Software: To continue with the operation, click Upgrade. Click Back to specify another location.

      VMWare: Type 2 and press Enter to continue with the upgrade.

  8. The prompt will request you to wait while the available disk space is verified. Then, the Pre-install Summary will be presented for review:

    Software: Click Install

    VMWare: Press Enter

    Installing Logger may take a few minutes. Please wait. Once the installation is complete, the next screen is displayed.

  9. When prompted for the Begin Initialization process:

    Software: Click Next

    VMWare: Type Enter

    Initialization may take a few minutes. Please wait. Once initialization is complete, the next screen is displayed.

  10. To upgrade Logger:

    Software: Click Next

    VMWare: Type Enter

  11. The Logger upgrade may take a few minutes, and the Upgrade Complete screen will inform you of when the process has finished. Make a note of the URL, you will use it to connect to Logger.

    To exit the installer:

    Software: Click Done

    VMWare: Press Enter

  12. Restart Logger to save changes.
  13. You can now connect to the upgraded Logger using that URL.
  14. Create a Logger configuration backup, refer to the Logger 7.3 Administrator’s Guide for instructions.