To upgrade Loggers Software or VMWare form remotely through ArcSight Management Center:

  1. Modify the timeout value in the logger.properties file in the ArcMC following the steps below:

    1. Run the following command:
      cd /$ARCMC_HOME/userdata/arcmc

    2. If <install_dir>/userdata/arcmc/logger.properties does not exist, create the file as a non-root user.

    3. Add the new property :
      node.upgrade.thread.timout= 10800

    4. Update the logger.properties file using the following commands:
      Chown <non –root user>:<non-root user> logger.properties
      Chmod 660 logger.properties

  2. Upgrade your OS to the latest distribution as it fixes additional security vulnerabilities.
  3. Deploy the downloaded upgrade file logger-sw-8475-remote.enc. Follow the instructions in Remote Upgrade through ArcSight Management Center