Server unresponsive
Authentication failures
Event/ Alert migration failures
Database migration failures
LDAP Authentication issues, etc.
Check status of ports:
Webserver/ 8443
PostgreSQL/5432
Check Firewall status
Check whether the product RPMS are installed and upgraded successfully
Logs to be collected:
/var/opt/novell/sentinel/log
Agent deployment/ upgrade through AMS failures
Heartbeat, Agent health issues
Policy Assignment and Event generation failures, etc.
Check status of ports in server
Agent Manager/8082
JAVOS/8094
LDAPExpander/8079
Check whether the install and upgrade is completed successfully
Logs to be collected:
In server machine:
AMS logs: /opt/netiq/ams/ams/log/ams.log ; /opt/netiq/ams/assets/log/assets.log
JAVOS: /opt/netiq/cg/javos/log/javos.log
Certificate setup logs: /opt/netiq/cgutils/certs/cert-setup.log
In Agent machines:
Agent logs: C:\ProgramData\NetIQ\ChangeGuardianAgent\
CAM logs: C:\ProgramData\NetIQ\ClientAgentManager\
CAF/ 9443 UI loading issues
Channel Registration issues, etc.
Check status of ports in server:
CAF/ 9443
Check the status of services:
systemctl status vabase-datamodel.service vabase-jetty.service vabase.service
Logs to be collected:
In server machine
/var/opt/novell/jetty/logs/jetty.stderrout.out
/var/opt/novell/datamodel-service/logs/datamodel.stderrout.out