15.9 Troubleshooting Notes

15.9.1 Change Guardian Server Issues

  • Server unresponsive

  • Authentication failures

  • Event/ Alert migration failures

  • Database migration failures

  • LDAP Authentication issues, etc.

How to Troubleshoot?

  1. Check status of ports:

    • Webserver/ 8443

    • PostgreSQL/5432

  2. Check Firewall status

  3. Check whether the product RPMS are installed and upgraded successfully

  4. Logs to be collected:

    • /var/opt/novell/sentinel/log

15.9.2 Change Guardian Agent Issues

  • Agent deployment/ upgrade through AMS failures

  • Heartbeat, Agent health issues

  • Policy Assignment and Event generation failures, etc.

How to Troubleshoot?

  1. Check status of ports in server

    • Agent Manager/8082

    • JAVOS/8094

    • LDAPExpander/8079

  2. Check whether the install and upgrade is completed successfully

  3. Logs to be collected:

    • In server machine:

      • AMS logs: /opt/netiq/ams/ams/log/ams.log ; /opt/netiq/ams/assets/log/assets.log

      • JAVOS: /opt/netiq/cg/javos/log/javos.log

      • Certificate setup logs: /opt/netiq/cgutils/certs/cert-setup.log

    • In Agent machines:

      • Agent logs: C:\ProgramData\NetIQ\ChangeGuardianAgent\

      • CAM logs: C:\ProgramData\NetIQ\ClientAgentManager\

15.9.3 Change Guardian CAF UI Issues

  • CAF/ 9443 UI loading issues

  • Channel Registration issues, etc.

How to Troubleshoot?

  1. Check status of ports in server:

    • CAF/ 9443

  2. Check the status of services:

    • systemctl status vabase-datamodel.service vabase-jetty.service vabase.service

  3. Logs to be collected:

    • In server machine

      • /var/opt/novell/jetty/logs/jetty.stderrout.out

      • /var/opt/novell/datamodel-service/logs/datamodel.stderrout.out