Workflow Activity Escalations page
The Escalations page enables you to escalate the Activity to the responsibility of another Location.
On escalation, Content Manager sends an email to the user(s) it has been escalated to - if set to do so in the Options page.
It is not reassigned by default. They can complete or reassign it as required.
This page will list any escalations of the Activity that have already occurred.
- Escalate To - the Location to escalate the Activity to
Creating a new escalation
- Right-click in the dialogue box and select New Escalation to display the New Escalation dialogue box.
Fill in the fields:
- Escalate this Activity to - the Location you want to escalate to
- After Activity has been overdue for - the time frame for the escalation.
If the value is 1 day, it means Content Manager will escalate the Activity to the user(s) 1 day after the moment the Activity is ready to start plus its estimated duration.
Subsequent escalations use the same point in time: 2 days means 2 days after the Activity becomes overdue.
- Click OK
Removing or editing an escalation
- Right-click an item for the options:
- Copy - copy the escalation to paste it into another Activity
- Delete - removes an escalation
- Properties - modify the settings for the escalation