Content Manager 24.4 Content Manager

# Quarantined Documents

Because of extraordinary events like a network failure or a full disk, Content Manager may be unable to add an electronic document to a particular document store. Content Manager does try to add the document to the store a number of times, however, if it is unable to complete the task, it eventually copies the electronic document into "quarantine" to a folder called PendingQuarantine, which can be found in the path Micro Focus Content Manager\ServerLocalData\TRIM, on the Workgroup Server.

The utility Process Quarantined Documents is for Content Manager administrators to read those documents and attempt to add them to a document store of their choosing. When successful, the utility updates the corresponding record or Content Manager item with the new store ID.

Processing quarantined documents

1. On the Administration ribbon, click Quarantined Documents.
   The Process Quarantined Documents dialogue appears.
2. Fill in the fields:
   - Copy documents to a document store obtained from the document stores pool - select for Content Manager to select an available document store from the pool to add the quarantined documents to
   - Copy documents to the nominated document store: - select to add the quarantined documents to a specific store, click the KwikSelect to search for a select the document store the quarantined documents are to be added to.
   - Log File - mandatory - enter a file name and path to save the log information to
3. Click OK.
   Content Manager processes the files from the Pending Quarantine folder on the Workgroup Server and displays a message with the number of files processed, restored to the document store, and failed.
   Quarantined file processing is complete.
4. Click OK to view the log file

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Version 24.4 | Last updated October 2024
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Product: Content Manager 24.4

Topic Title: Quarantined Documents