Obtaining an SVC Dump of Mainframe Access

During the process of resolving a problem, our Product Support may require you to obtain and submit a dump of the Mainframe Access address space. This section describes how to use IBM's DUMP command to create the dump data set. Using the following procedure, you can obtain a dump without stopping or canceling the Mainframe Access address space.

The procedure for creating the dump is as follows:

  1. Issue the DUMP command
  2. Respond to the DUMP command options request
  3. Package the dump data set for transmission to our Product Support
  4. Use the File Transfer Protocol (FTP) utility to send the packaged dump to Micro Focus. Use binary mode for the transfer.

The following example shows a DUMP command and the response to the request for operands in bold face. You use the COMM parameter of the DUMP command to specify a meaningful title for the dump. The operands specified in the sample reply, SDATA=(RGN,LSQA,PSA,SUM,SWA,TRT,CSA,LPA), are normally needed for any Mainframe Access dump; you should specify them as shown. Technical support may request additional, or different, options for a specific problem. After the options have been entered it will take the system anywhere from a few seconds to a few minutes to complete the dump. The IEA611I COMPLETE DUMP message indicates successful completion of the command and it identifies the dump data set that needs to be saved and packaged up for transmission. In this example, the system has created data set SYS1.CSIA.DMP00032 to contain the dump data.

                                          
  DUMP COMM=(MFA DUMP JULY 28 2003)
  *63 IEE094D SPECIFY OPERAND(S) FOR DUMP COMMAND
  R 63,JOBNAME=MFA,SDATA=(RGN,LSQA,PSA,SUM,SWA,TRT,CSA,LPA)
   IEE600I REPLY TO 63 IS;JOBNAME=MFA,SDATA=(RGN,LSQA,PSA,SUM,SWA,TRT
   IEA794I SVC DUMP HAS CAPTURED: 138
   DUMPID=032 REQUESTED BY JOB (*MASTER*)
   DUMP TITLE=MFA DUMP JULY 28 2003
   IEF196I IGD100I 0309 ALLOCATED TO DDNAME SYS00036 DATACLAS (        )
   IEF196I IEF285I   SYS1.CSIA.DMP00032                           CATALOGED
   IEF196I IEF285I   VOL SER NOS= DUMP01.
   IEA611I COMPLETE DUMP ON SYS1.CSIA.DMP00032 142
   DUMPID=032 REQUESTED BY JOB (*MASTER*)
   FOR ASID (00A5)
   INCIDENT TOKEN: ROCKPLEX CSIA     07/28/2003 21:56:11