Micro Focus Support Scan Utility

We provide the Micro Focus Support Scan utility to gather information about your computer environment, the status of Micro Focus products installed, and other statistics relevant to troubleshooting problems on your machine, including:

• The amount of memory in your computer
• Computer storage capacity
• Details of your operating system
• Set environment variables
• Running processes
• Status of services
• Details of any networking software you are using
• The names, release numbers, install dates, and install locations of all Micro Focus products
• The names, release numbers, install dates, and install locations of all non-Micro Focus products
• Micro Focus entries in the registry
• Micro Focus licensing information

While you certainly can and should use the information provided to aid you in diagnosing and correcting problems yourself, it is particularly helpful as an aid to Micro Focus Customer Care as we work to help you to resolve cases you log with us.

To run the Support Scan utility:

1. Start an Enterprise Developer command prompt. If you need instructions, see To start an Enterprise Developer command prompt.
2. At the command prompt, enter:

   MFSupportInfo

   Note: Using the Support Scan utility is intuitive. Take some time to look around the user interface and discover the information it has collected.

To save Support Scan information to an XML file

1. On the Micro Focus Support Scan Utility menu, click File > Save.
2. Browse to the directory where you want to save the XML file.
3. Click Save.

   You can optionally attach the log file to your support case. See Reporting and Managing Support Cases for details.

To save Support Scan information to a .zip archive

1. On the Micro Focus Support Scan Utility menu, click Tools > Create Zip Package.
2. Browse to the directory where you want to save the .zip file.
3. Click Save.

   You can optionally attach the zipped archive to your support case. See Reporting and Managing Support Cases for details.

To email Support Scan output directly to Customer Care

1. On the Micro Focus Support Scan Utility menu, click Tools.
2. Select Email Log to SupportLine.
3. In the From field, type your email address.
4. In the Find attached... field, type your Customer Care case number. See Reporting and Managing Support Cases for details.
5. Optionally provide additional Customer notes.
6. Click Send.

MFSupportInfo_Log_computer-name_YYYY-MM-DD_HH-MM-SS.ext