Unlocking Local User Accounts

After a local user tries unsuccessfully to log in to Fortify Software Security Center three times in a row, Fortify Software Security Center prevents the user from attempting more logins. If email notifications are enabled, the user receives an email to advise the user that he or she is locked out and should notify the Fortify Software Security Center administrator. As an administrator, you can unlock the account for the user.

Note: The locking and unlocking of user accounts does not apply to users provisioned through the SCIM API.

After a user notifies you that they are locked out of their account, unlock the account as follows:

  1. On the OpenText header, select Administration.

  2. In the left pane, select Users, and then click Local Users.

  3. Bring up the locked user account, expand the row to display account details, and then click UNLOCK USER.

  4. Fortify Software Security Center prompts you to confirm that you want to unlock the account.

  5. Click OK.

See Also

Creating Local User Accounts

Editing Local User Accounts