Creating a log archive for Customer Support

If you are experiencing any issues with OpenText ScanCentral SAST, you can use the -diag option for the start command to generate a ZIP file that includes debug log files from clients, sensors, and OpenText SAST. You can share this ZIP when you contact Customer Support.

The following is an example command to generate the archive:

scancentral -url <controller_url> start --diagnosis <debug_data.zip>

The generated ZIP file contains the following:

• Client debug log entries for the specific scan invocation only

• Sensor debug log entries for the specific job

• The Support log from OpenText SAST

• MSBuild or dotnet build log

  Included only when scanning .NET projects.

• Metadata file from the project package

  Included when using remote translation and scan.