Creating archive logs for Customer Support

You can have Fortify Audit Workbench create an archive file that you can later send to Customer Support to help resolve any support issues that might arise. The file includes your Fortify Audit Workbench logs and system properties.

To create an archive of your Fortify Audit Workbench logs and system properties:

1. In the Fortify Audit Workbench menu bar, select Help > Contact Fortify Product Support.

2. In the Create Fortify support archive? dialog box, click Yes.

3. Navigate to the folder where you want to save the archive file.
4. Accept the default file name displayed in the File name box, or change it.

5. Click Save.

6. To contact Customer Support and supply the archive file, follow the instructions in the Save Successful dialog box.
7. Click OK.