You can view and manage the data on most tabs in the Agent console using either a table or tile layout according to your preference. Click the icons in the top right section of the page to toggle between layouts as needed.
HINT:If you want to use the same layout for all tabs, make this global change in the Agent console settings. Click your login name in the top right corner of the window, then click Settings. Select your preferred layout, then click OK.
You can customize the table layout view to sort or filter data as follows:
To change the sort order of a column, click the AZ column arrow or the column heading.
To show only items that meet specific search parameters, click the Filter icon, specify parameters, then close the dialog box. Click Reset in the Filter dialog box if you want to return to the default display.
To pin or autosize a column, click the Column Settings icon.
To add or remove columns, and to autosize columns, click the Table Settings icon above the table and make changes in the Table Settings dialog box. Click Reset to return to the default view.
You can customize the tile layout as follows:
To change the sort order of tiles, click the Show Sort Settings icon.
To show only tiles that meet specific search parameters, click the Show Advanced Filter icon above the tiles, specify search parameters, then close the dialog boxes. Use the filter reset icon above the tiles to return to the unfiltered view.