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# Troubleshooting

Information is not inserted into the database.

If information is not inserted into the database, ensure that HPE Media Server can connect to the database. If HPE Media Server cannot send information to the database, the information is saved to an XML file named as follows:

- If either `SavePreXml` or `SavePostXml` is set to `true`, Media Server saves the information to the directory specified by `XmlOutputPath`.

- If `SavePreXml` and `SavePostXml` are both set to `false`, the information is saved to `./failed/sessionToken/taskName/failed_segmentNumber.xml`, where `sessionToken` is the asynchronous action token and `taskName` is the name of the ODBC output task.

If the connection to the database is lost and re-established, HPE Media Server continues inserting information, but does not insert the records that were saved to disk. You must insert these into the database manually.

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