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# Answer Bank Overview Page

The main Answer Bank overview page enables you to view summary information about the questions and answers in your Answer Bank.

The summary at the top of the page provides details of the numbers of questions in different states (incoming, answerable, needs answer, and answered), and the numbers of incoming answers:

- Incoming Questions are the initial input questions that have not been checked. See Manage Incoming Questions.
- Answerable Questions have been through an initial check and confirmed to be questions that can be answered. See Manage Answerable Questions.
- Needs Answer refers to questions that are answerable but do not match any existing question/answer pairs. See Manage the Needs Answer List.
- Answer Bank contains question/answer pairs that have answers and a rule.
- Incoming Answers are question/answer pairs that have an answer, but which do not have a rule. See Manage Incoming Answers.

The summary is displayed at the top of all the pages in the Answer Bank interface, to allow you to easily navigate between different sections as you work. Click each section to view additional details and tasks.

The main overview page also shows the Popular questions this week list, which displays the top ten most popular answered questions in your Answer Bank system. This table also shows:

- Popularity this week. The number of times that a question that matches the rule for this question/answer pair has been asked in the last seven days.
- Equivalent Questions. The number of equivalent questions in the question/answer pair.
- Unmatched Equivalent Questions. The number of equivalent questions in the question/answer pair that do not match the defined rule.

You can sort the question list by the popularity, and by the number of unmatched equivalent questions, by clicking the column title.

TIP:

You can use the Search box to specify search terms to find questions that are not listed in the top ten most popular.

Click the title of one of the listed questions to edit the question/answer pair. See Modify or Delete a Question/Answer Pair.

You can also use the following buttons to add more questions and answers to your Answer Bank system:

- Add New Question/Answer Pair. Add a single new question and answer. See Add Questions to Answer Bank.
- Bulk Import Unanswered Questions. Add a list of questions. See Import Multiple Questions.
- Bulk Import Answers. Add a list of question/answer pairs, with optional rules. See Import Multiple Questions with Answers.

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