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# Retrieve Information from ServiceNow (Basic Authentication)

To retrieve information from Service Now using basic authentication, set up a fetch task using the following procedure. The connector runs fetch tasks automatically, based on the schedule that is configured in the configuration file.

To create a new Fetch Task

1. Stop the connector.
2. Open the configuration file in a text editor.

3. In the `[FetchTasks]` section of the configuration file, specify the number of fetch tasks using the `Number` parameter. If you are configuring the first fetch task, type `Number=1`. If one or more fetch tasks have already been configured, increase the value of the `Number` parameter by one (1). Below the `Number` parameter, specify the names of the fetch tasks, starting from zero (0). For example:

       [FetchTasks]
       Number=1
       0=MyTask

4. Below the `[FetchTasks]` section, create a new TaskName section. The name of the section must match the name of the new fetch task. For example:

       [FetchTasks]
       Number=1
       0=MyTask

       [MyTask]

1. In the new section, set the following parameters:

   `ServiceNowInstance` | The ServiceNow instance to retrieve information from. The instance name is usually the first part of the URL, for example `my-instance` for `my-instance.servicenow.com`.
   `BasicUsername` | The user name to use to authenticate with basic authentication. Use an account that can access all of the data that you want to retrieve (such as an administrator).
   `BasicPassword` | The password to use to authenticate with basic authentication. Micro Focus recommends that you encrypt the password. For information about how to encrypt the values of configuration parameters, see Encrypt Passwords.
   `TableNames` | A comma-separated list of tables to retrieve information from. You can find table names in the administration interface for your ServiceNow instance.
   `ProxyHost` | (Optional) If you have installed the connector behind a proxy server, specify the host name or IP address of the proxy server to use to access ServiceNow.
   `ProxyPort` | (Optional) The port of the proxy server to use to access ServiceNow.
   `SSLMethod` | (Optional) The SSL version to use when communicating with ServiceNow.

   For example:

       [MyTask]
       ServiceNowInstance=my-instance
       BasicUsername=user
       BasicPassword=passw0rd
       TableNames=KB_KNOWLEDGE_BASE
       ProxyHost=proxy.domain.com
       ProxyPort=8080
       SSLMethod=NEGOTIATE

   For more information about the configuration parameters that you can use to configure the connector, refer to the ServiceNow Connector Reference.

2. Save and close the configuration file.

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