Exchange Web Service Connector 12.11

# Retrieve Skype For Business Online Conversations

You can use the Exchange Web Service Connector to retrieve Skype for Business Online conversations that have been archived to Exchange Online mailboxes.

TIP: You can synchronize deleted conversations by placing an in-place hold on a mailbox. The hold ensures that deleted items are archived in the `RecoverableItems` folder, which is hidden from the user. For information about how to apply holds, refer to the Exchange Online documentation.

To retrieve Skype for Business Online conversations

1. Stop the connector.
2. Open the connector configuration file in a text editor.

3. In the `[FetchTasks]` section of the configuration file, specify the number of fetch tasks using the `Number` parameter. If you are configuring the first fetch task, type `Number=1`. If one or more fetch tasks have already been configured, increase the value of the `Number` parameter by one (1). Below the `Number` parameter, specify the names of the fetch tasks, starting from zero (0). For example:

       [FetchTasks]
       Number=2
       0=ExchangeOnline
       1=SkypeForBusinessOnline

4. Below the `[FetchTasks]` section, create a new TaskName section. The name of the section must match the name of the new fetch task. For example:

       [FetchTasks]
       Number=2
       0=ExchangeOnline
       1=SkypeForBusinessOnline

       [SkypeForBusinessOnline]

5. Set the following parameters:

   `ExchangeOnline` | A Boolean that specifies whether the repository is an instance of Exchange Online. Set this parameter to `TRUE`.
   `Username` | The user name to use to connect to the Exchange Web service.
   `Password` | The password to use to connect to the Exchange Web service. For information about how to encrypt the password before adding it to the configuration file, see Encrypt Passwords.
   `WSURL` | The URL of the Exchange Web Service.
   `ExchangeOnlineMailbox` | A comma-separated list of mailbox addresses from which you want to retrieve information.
   `SkypeForBusinessOnline` | A Boolean value that specifies whether to retrieve only Skype for Business Online conversations. When you set this parameter to `TRUE` the connector retrieves only Skype for Business Online conversations.

   For example:

       [SkypeForBusinessOnline]
       ExchangeOnline=TRUE
       Username=user
       Password=encrypted_password
       WSURL=https://outlook.office365.com/EWS/Exchange.asmx
       ExchangeOnlineMailbox=user1@domain.com,user2@domain.com
       SkypeForBusinessOnline=TRUE

   Additional folder and message selection parameters are available, but in most cases Micro Focus recommends setting only `SkypeForBusinessOnline=TRUE`. If you have applied in-place holds to mailboxes to capture deleted conversations, do not exclude the `RecoverableItems` folder.

6. Save and close the configuration file.

   You can now start the connector.

© Copyright 2022 Micro Focus or one of its affiliates
Version 12.11 | Last updated February 2022

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Product: IDOL Exchange Web Service Connector 12.11

Topic Title: Retrieve Skype For Business Online Conversations