IDOL Data Admin 12.12

# Manage Incoming Questions

Incoming questions are questions that have not been checked or answered. The Incoming Questions Queue page allows you to check through and manage the list of questions.

To open the Incoming Questions Queue page, click Incoming Questions at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Questions > Incoming.

The Incoming Questions Queue page lists all the questions currently in the queue, with the time that each question has spent in the queue.

From the Incoming Questions Queue page, you can:

- Filter the list of questions to show only questions that contain a particular phrase. This feature enables you to focus on questions on a specific topic.

- Discard irrelevant questions and remove them permanently from the queue.

- Send a question to the Answerable Questions Queue for further administration.

- Answer individual questions.

Answer Bank shows the number of incoming questions curated during your current session in the bottom right corner of the page.

## Navigate the Question Queue

You navigate the incoming question queue by using your mouse or arrow keys. You can click a specific question, or use the up and down arrow keys to move up or down in the list.

To filter the list of questions, type a word or phrase in the Filter box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

## Manage Questions

You can go through the list and use the left and right arrow keys or UI buttons to move questions:

- Move a question left () to discard it. Discarding the question removes it from the queue and marks it as deleted.
- Move a question right () to mark it as answerable. This moves the question to the Answerable Questions queue. See Manage Answerable Questions.

You an also provide answer to a question directly.

To answer a question

1. In the list of questions, select the question that you want to answer and click Answer Now.

   The Edit Question/Answer Pair page opens. The reference question section is prepopulated with the question text.

2. Type or paste your answer in the Answer box.

   TIP: You can click Search Corpus to search your index of documents for possible answers, or click Search Web to search the Web (this option is available only if your administrator has enabled it).

   You can also optionally use the Answer source box to add some additional metadata, such as an expert's name or the title of the document that the answer came from.

3. In the Rule Configuration section, add your rule. You can select Learn from equivalent questions to automatically generate a rule, or you can select Curated rule to create your own rule.

   NOTE: If you select both options, the question/answer pair matches questions that match either rule (that is, they do not have to match both).

   The rule can use Boolean and proximity operators, and bracketed expressions to specify precedence. The most common operators are `AND`, `OR`, `NOT`, and `NEAR`. You can add a number to the `NEAR` operator, to specify a required distance. For example, `A NEAR5 B` means that A must be within five words of B.

   When you add a rule, IDOL Data Admin automatically checks for other questions in your Answer Bank that match the rule. It lists matching questions in the False Positives box.

4. If any of the matching false positives are equivalent to your question, click to move the question into the equivalent questions list.

   If the false positive has the icon, it is already part of a different question/answer pair. In this case, you might want to modify your rules so that it does not match non-equivalent questions.

5. In the Conceptually Similar Questions section, click Show.

   This section lists questions that match an IDOL conceptual search with the reference question as query text, and which are not currently assigned to a question/answer pair.

   If any of the conceptually similar questions are equivalent to your question, click to move the question into the equivalent questions list.

6. If you have additional equivalent questions that do not currently exist in Answer Bank, click the New question text box. Type your new question and then click to add it to the list.

   In the equivalent questions list, questions that match your rule have a green background. Any questions that do not match the rule have a red background. The text at the top of the box specifies how many questions match, out of the total number.

7. Modify the rule until all your equivalent questions match.

   TIP: If you decide that a question is not equivalent, you can click to disassociate it from the question/answer pair.

8. When you have finished modifying the question/answer pair, click Save. To cancel your changes without saving, you can click Go Back.

© Copyright 2022 Micro Focus or one of its affiliates
Version 12.12 | Last updated June 2022

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Product: IDOL Data Admin 12.12

Topic Title: Manage Incoming Questions