Find 12.12

# Configure Conversations with Answer Server

You can configure Find to display a chat box to use with the Answer Server conversation module. You can configure the chat box on the Find settings page, by providing the host and port of your Answer Server, and the ID of the conversation system to use for conversations in the Find user interface.

NOTE: When Find starts a conversation session with Answer Server, it supplies the Find username in the `USER_NAME` variable. Similarly, if you use IDOL Community authentication, and the user has a security info string, Find supplies it as the `SECURITY_INFO` property, so that it can be used when the conversation system sends questions to other answer systems.

To configure conversations with Answer Server

1. In the toolbar on the top right of the page, click .

2. In the list, click Settings.

   The Settings page opens.

3. Find the Answer Server section, and specify the host and ACI port of your Answer Server.

4. In the Conversation System ID box, type the name of the conversation system to send actions to for the conversation. You can find this value in the Answer Server configuration.

5. If Answer Server is disabled, click Enable Answer Server to allow Find to send actions to Answer Server.

6. Click Test Connection to ensure that Find can connect to your Answer Server, and that your conversation system information is valid.

7. Click Save Changes.

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Version 12.12 | Last updated June 2022

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Product: IDOL Find 12.12

Topic Title: Configure Conversations with Answer Server