# Troubleshooting

Information is not inserted into the database.

If information is not inserted into the database, ensure that Media Server can connect to the database. If Media Server cannot send information to the database, the information is saved to the file specified by the `XMLOutputPath` configuration parameter (and for data that failed to reach the database the macro `%segment.type%` resolves to `failed`).

If the connection to the database is lost and re-established, Media Server continues inserting information, but does not insert the records that were saved to disk. You must insert these into the database manually.

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