# Manage Incoming Answers

Incoming answers are answers that are associated with a question, but which do not have a rule. The Incoming Q/A pairs page allows you to view and manage the list of questions that have an answer but no rule.

To open the Incoming Q/A pairs page, click Incoming Answers at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Answers > Incoming.

The Incoming Q/A pairs page lists all the questions that have an answer but no rule, with the time that each question has spent in the queue.

## Filter the List of Questions

To filter the list of questions, type a word or phrase in the Search box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

## Add a Rule to a Question

You must create a rule to add a question/answer pair to the list of active Answer Bank questions.

To add a rule to a question/answer pair

1. In the list of questions, click the question that you want to add a rule to.

   The Edit Question/Answer Pair page opens. The reference question and answer sections are prepopulated with the question and answer.

2. Modify the question or answer, if required.

   TIP: You can click Search Corpus to search your index of documents for possible answers, or click Search Web to search the Web (this option is available only if your administrator has enabled it).

   You can also optionally use the Answer source box to add some additional metadata, such as an expert's name or the title of the document that the answer came from.

3. In the Rule Configuration section, add your rule. You can select Learn from equivalent questions to automatically generate a rule, or you can select Curated rule to create your own rule.

   NOTE: If you select both options, the question/answer pair matches questions that match either rule (that is, they do not have to match both).

   The rule can use Boolean and proximity operators, and bracketed expressions to specify precedence. The most common operators are `AND`, `OR`, `NOT`, and `NEAR`. You can add a number to the `NEAR` operator, to specify a required distance. For example, `A NEAR5 B` means that A must be within five words of B.

   When you add a rule, IDOL Data Admin automatically checks for other questions in your Answer Bank that match the rule. It lists matching questions in the False Positives box.

4. If any of the matching false positives are equivalent to your question, click to move the question into the equivalent questions list.

   If the false positive has the icon, it is already part of a different question/answer pair. In this case, you might want to modify your rules so that it does not match non-equivalent questions.

5. In the Conceptually Similar Questions section, click Show.

   This section lists questions that match an IDOL conceptual search with the reference question as query text, and which are not currently assigned to a question/answer pair.

   If any of the conceptually similar questions are equivalent to your question, click to move the question into the equivalent questions list.

6. If you have additional equivalent questions that do not currently exist in Answer Bank, click the New question text box. Type your new question and then click to add it to the list.

   In the equivalent questions list, questions that match your rule have a green background. Any questions that do not match the rule have a red background. The text at the top of the box specifies how many questions match, out of the total number.

7. Modify the rule until all your equivalent questions match.

   TIP: If you decide that a question is not equivalent, you can click to disassociate it from the question/answer pair.

8. When you have finished modifying the question/answer pair, click Save. To cancel your changes without saving, you can click Go Back.

After you save the question/answer pair with a rule, the question is added to the Answer Bank.

## Delete a Question/Answer Pair

You can delete an incoming answer if you do not want to add it to the Answer Bank.

To delete an incoming question/answer pair

1. On the Answer Bank overview page, click the question that you want to delete.

   The Edit Question/Answer Pair page opens.

2. At the top of the page, click Delete.

   The Delete Question/Answer Pair dialog box opens.

3. Click Delete.

   The question/answer pair is deleted.

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