IDOL Community Component 23.4

# Create a Diagnostics Package

You can automatically generate a .ZIP package that includes files that are useful for troubleshooting. When you need to report a problem to OpenText Big Data customer support, create a diagnostics package and send it to help them identify and solve your problem.

You can create a diagnostics package either by sending an action, or by using IDOL Admin.

To create a diagnostics package by sending an action

- Send the Diagnostic action to the service port of the component that you want to create the diagnostics package for.

  - Set the File parameter to the file name and path for the .ZIP file to create.

  - (Optional) Set the Logs parameter to one of the following options to determine the type of logs to include in the diagnostics package:

    `Current` | Include only current logs.
    `Full` | Include all logs, including archives.
    `None` | Do not include logs.

  OpenText recommends that you include logs in the diagnostics package if you send it to OpenText Support.

For example:

    http://localhost:9012/action=Diagnostic&File=C:\Diagnostics\Content_10.2.zip&Logs=Current

This action creates a diagnostic .ZIP file for the IDOL Content component on the local machine with service port `9012`.

To create a diagnostics package by using IDOL Admin

1. In the IDOL Admin interface, go to the Diagnostics tab on the Console page.

2. In the File path on IDOL server box, type a file path on your server to save the diagnostics bundle to. Clicking the icon on the right generates a unique file name using the format `server-install-directory/diagnostics-timestamp.zip`.

3. Select the level of log information to include in the diagnostics bundle:

   `Current` | Include only current logs.
   `Full` | Include all logs, including archives.
   `None` | Do not include logs.

4. Click Create Diagnostics Bundle to export the diagnostics ZIP file to the specified location.

   A confirmation message appears.

Copyright 2023 Open Text
Version 23.4 | Last updated September 2023

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Product: IDOL IDOL Community Component 23.4

Topic Title: Create a Diagnostics Package