IDOL Data Admin 23.4

# Add Questions to Answer Bank

There are several ways to add questions to your Answer Bank system, depending on whether you want to add a single question and answer, or if you want to import them in bulk.

## Add a Single Question/Answer Pair

You add a single question and answer by using the Edit Question/Answer Pair page.

To add a single question/answer pair

1. On the Answer Bank overview page, click Add New Question/Answer Pair.

   The Edit Question/Answer Pair page opens.

2. Type or paste your reference question and answer in the appropriate sections.

   TIP: You can click Search Corpus to search your index of documents for possible answers, or click Search Web to search the Web (this option is available only if your administrator has enabled it).

   You can also optionally use the Answer source box to add some additional metadata, such as an expert's name or the title of the document that the answer came from.

3. In the Rule Configuration section, add your rule. You can select Learn from equivalent questions to automatically generate a rule, or you can select Curated rule to create your own rule.

   NOTE: If you select both options, the question/answer pair matches questions that match either rule (that is, they do not have to match both).

   The rule can use Boolean and proximity operators, and bracketed expressions to specify precedence. The most common operators are `AND`, `OR`, `NOT`, and `NEAR`. You can add a number to the `NEAR` operator, to specify a required distance. For example, `A NEAR5 B` means that A must be within five words of B.

   When you add a rule, IDOL Data Admin automatically checks for other questions in your Answer Bank that match the rule. It lists matching questions in the False Positives box.

4. If any of the matching false positives are equivalent to your question, click to move the question into the equivalent questions list.

   If the false positive has the icon, it is already part of a different question/answer pair. In this case, you might want to modify your rules so that it does not match non-equivalent questions.

5. In the Conceptually Similar Questions section, click Show.

   This section lists questions that match an IDOL conceptual search with the reference question as query text, and which are not currently assigned to a question/answer pair.

   If any of the conceptually similar questions are equivalent to your question, click to move the question into the equivalent questions list.

6. If you have additional equivalent questions that do not currently exist in Answer Bank, click the New question text box. Type your new question and then click to add it to the list.

   In the equivalent questions list, questions that match your rule have a green background. Any questions that do not match the rule have a red background. The text at the top of the box specifies how many questions match, out of the total number.

7. Modify the rule until all your equivalent questions match.

   TIP: If you decide that a question is not equivalent, you can click to disassociate it from the question/answer pair.

8. When you have finished modifying the question/answer pair, click Save. To cancel your changes without saving, you can click Go Back.

# Import Multiple Questions

You can import multiple unanswered questions in the form of a comma-separated values (CSV) file, with each question on a new line in the file. The file can be a maximum of 1 MB in size.

NOTE: If the question contains a comma, enclose the question in double quotation marks (""). If the question contains double quotation marks, you must escape the quotation marks by using another double quotation mark.

For example:

    Does four plus four equal eight?
    "Why is it that every time Autumn comes, the leaves change color?"
    Who performed the song ""Camelot"" in the 1960 musical of the same name?

To import multiple unanswered questions

1. On the Answer Bank overview page, click Bulk Import Unanswered Questions.

   The Bulk Import Unanswered Questions dialog box opens.

2. Click the dialog box. Navigate to the location of the CSV file that contains the questions that you want to upload, and then click Open.

   TIP: Alternatively, drag the file to the dialog box.

3. Click Upload.

   Answer Bank indexes each row in your CSV file as a new question, and adds the questions to the Incoming Questions Queue. See Manage Incoming Questions.

4. Click Close to close the import dialog box.

# Import Multiple Questions with Answers

You can import multiple question/answer pairs in the form of a comma-separated values (CSV) file. The file can be a maximum of 1 MB in size.

Each row represents a separate question and answer pair, with an optional rule. Separate the question, answer, and rule with commas.

NOTE: If the question contains a comma, enclose the question in double quotation marks (""). If the question or answer contains a double quotation marks, you must escape the quotation marks by using another double quotation mark.

For example:

    Does four plus four equal eight?,Yes
    "Why is it that every time Autumn comes, the leaves change color?",Because of the breakdown of chlorophyll,Autumn NEAR leaves NEAR change
    Who performed the song ""Camelot"" in the 1960 musical of the same name?,Richard Burton,performed NEAR Camelot

To import multiple question/answer pairs

1. On the Answer Bank Dashboard page, click Bulk Import Answers.

   The Bulk Import Answers dialog box opens.

2. Click the dialog box. Navigate to the location of the CSV file that contains the answers that you want to upload, and then click Open.

   TIP: Alternatively, drag the file to the dialog box.

3. Click Upload.

   Answer Bank indexes each row in your CSV file as a new question/answer pair (including a rule, if specified). If the question/answer pair has a rule, it is immediately available in Answer Bank. If the question/answer pair does not have a rule, Answer Bank adds it to the Incoming Answers page.

4. Click Close to close the import dialog box.

Copyright 2023 Open Text
Version 23.4 | Last updated September 2023

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Product: IDOL Data Admin 23.4

Topic Title: Add Questions to Answer Bank