IDOL Data Admin 23.4

# Manage Answerable Questions

Answerable Questions have been through an initial check and confirmed to be questions that can be answered. The Answerable Questions page allows you to view the list of answerable questions and select questions to answer.

To open the Answerable Questions page, click Answerable Questions at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Questions > Answerable.

The Answerable Questions page lists all the questions that have been marked as answerable. For each question, the page specifies the Likelihood of an existing answer. Answer Bank calculates the likelihood (high, medium, or low) according to the number of question/answer pairs that contain similar questions. The table also includes the Age of the question (that is, how long it has been in Answer Bank).

When you click an answerable question, the Assign unanswered questions to QEC page opens. You can use this page to

- assign the question (and any equivalent questions) to an existing question/answer pair.

- answer the question.

- move the question to the Needs Answer queue to create a new question/answer pair.

- skip or permanently discard the question.

## Filter the List of Questions

To filter the list of questions, type a word or phrase in the Search box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

## Add a Question to an Existing Answer

The Answerable Questions list shows the likelihood that an existing answered question is equivalent to the new question. In this case, you can add the question to the existing question/answer pair, rather than create a duplicate answer.

To assign a question to an existing question/answer pair

1. On the Answerable Questions page, click the question that you want to assign to a question/answer pair.

   The Assign unanswered questions to QEC page opens, with your question in the question box.

2. From the Include these unanswered questions list, select any other equivalent questions that you want to assign to the same question/answer pair.

   You can select multiple questions. Selected questions are highlighted with a blue background.

3. From the Assign to equivalent question list, select the reference question for the question/answer pair that you want to add the question to.

   You can select only one question/answer pair.

4. Click Move to Answer Bank.

   The question is added to the question/answer pair. You can find and view the question/answer pair in the Answer Bank list. See Answer Bank Overview Page.

TIP: Questions that you move to the Answer Bank are listed in the Processed Questions box. If you assign a question by mistake, click Return to Queue to return the question to the answerable questions list.

## Add an Answer

When a new answerable question does not match any existing question/answer pairs, you can create a new answer.

To answer a question

1. On the Answerable Questions page, click the question that you want to assign to a question/answer pair.

   The Assign unanswered questions to QEC page opens, with your question in the question box.

2. From the Include these unanswered questions list, select any equivalent questions. This option allows you answer multiple equivalent questions in the same question/answer pair.

   You can select multiple questions. Selected questions are highlighted with a blue background.

3. Click Create Answer.

   The Edit Question/Answer Pair page opens. The reference question section is prepopulated with the question text. The list of equivalent questions is prepopulated with the questions that you selected.

4. Type or paste your answer in the Answer box.

   TIP: You can click Search Corpus to search your index of documents for possible answers, or click Search Web to search the Web (this option is available only if your administrator has enabled it).

   You can also optionally use the Answer source box to add some additional metadata, such as an expert's name or the title of the document that the answer came from.

5. In the Rule Configuration section, add your rule. You can select Learn from equivalent questions to automatically generate a rule, or you can select Curated rule to create your own rule.

   NOTE: If you select both options, the question/answer pair matches questions that match either rule (that is, they do not have to match both).

   The rule can use Boolean and proximity operators, and bracketed expressions to specify precedence. The most common operators are `AND`, `OR`, `NOT`, and `NEAR`. You can add a number to the `NEAR` operator, to specify a required distance. For example, `A NEAR5 B` means that A must be within five words of B.

   When you add a rule, IDOL Data Admin automatically checks for other questions in your Answer Bank that match the rule. It lists matching questions in the False Positives box.

6. If any of the matching false positives are equivalent to your question, click to move the question into the equivalent questions list.

   If the false positive has the icon, it is already part of a different question/answer pair. In this case, you might want to modify your rules so that it does not match non-equivalent questions.

7. In the Conceptually Similar Questions section, click Show.

   This section lists questions that match an IDOL conceptual search with the reference question as query text, and which are not currently assigned to a question/answer pair.

   If any of the conceptually similar questions are equivalent to your question, click to move the question into the equivalent questions list.

8. If you have additional equivalent questions that do not currently exist in Answer Bank, click the New question text box. Type your new question and then click to add it to the list.

   In the equivalent questions list, questions that match your rule have a green background. Any questions that do not match the rule have a red background. The text at the top of the box specifies how many questions match, out of the total number.

9. Modify the rule until all your equivalent questions match.

   TIP: If you decide that a question is not equivalent, you can click to disassociate it from the question/answer pair.

10. When you have finished modifying the question/answer pair, click Save. To cancel your changes without saving, you can click Go Back.

## Move a Question to the Needs Answer List

When you do not have an answer to an answerable question, you can move it to the Needs Answer list to research later.

To move a question to the needs answer list

1. On the Answerable Questions page, click the question that you want to move.

   The Assign unanswered questions to QEC page opens, with your question in the question box.

2. Click To Needs Answer.

   The question is moved to the Needs Answer list. You can update it and add an answer later. See Manage the Needs Answer List.

   TIP: Moved questions are listed in the Processed Questions box. If you move a question by mistake, click Return to Queue to return the question to the answerable questions list.

## Skip or Discard an Answerable Question

When you click an answerable question, the Assign unanswered questions to QEC page opens.

- To skip the question, click Skip for Now.

- To permanently delete the question, click Discard.

  TIP: Discarded questions are listed in the Processed Questions box. If you discard a question by mistake, click Return to Queue to return the question to the answerable questions list.

Copyright 2023 Open Text
Version 23.4 | Last updated September 2023

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Product: IDOL Data Admin 23.4

Topic Title: Manage Answerable Questions