Manage the Needs Answer List

Needs Answer refers to questions that are answerable but do not match any existing question/answer pairs. The Needs Answer page allows you to view these questions and add answers.

To open the Needs Answer page, click Needs Answer at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Questions > Needs Answer.

The Needs Answer page lists all the questions that have been marked as needing an answer, for example because they are answerable but the answer was not available. For each question, the page specifies the Likelihood of an existing answer. Answer Bank calculates the likelihood (high, medium, or low) according to the number of question/answer pairs that contain similar questions. The table also includes the Age of the question (that is, how long it has been in Answer Bank).

You can use the Needs Answer list of questions to find sets of equivalent questions, and create question/answer pairs.

Filter the List of Questions

To filter the list of questions, type a word or phrase in the Search box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

Answer a Question

Use the following procedure to answer a question.

Delete a Question

In the Needs Answer list, you can delete a question by clicking the icon next to the question.