Manage Incoming Answers

Incoming answers are answers that are associated with a question, but which do not have a rule. The Incoming Q/A pairs page allows you to view and manage the list of questions that have an answer but no rule.

To open the Incoming Q/A pairs page, click Incoming Answers at the top of any Answer Bank page, or use the side bar to navigate to Answer Bank > Answers > Incoming.

The Incoming Q/A pairs page lists all the questions that have an answer but no rule, with the time that each question has spent in the queue.

Filter the List of Questions

To filter the list of questions, type a word or phrase in the Search box, and then press Enter. The page refreshes to show only the questions that match your search terms.

TIP: You can use Boolean, proximity, and wildcard operators to construct a more precise search.

Add a Rule to a Question

You must create a rule to add a question/answer pair to the list of active Answer Bank questions.

After you save the question/answer pair with a rule, the question is added to the Answer Bank.

Delete a Question/Answer Pair

You can delete an incoming answer if you do not want to add it to the Answer Bank.