Answer Server 24.4
IDOL Answer Server Help

# UpdatePopularityInterval

The number of seconds between updates of the question popularity field in the Answer Bank Agentstore. This parameter applies only when you set Type to `answerbank`.

When you configure StatsStorage, Answer Server sends statistics to your statistics database each time the text of an Ask action matches the rule for a question equivalence class. It stores the popularity information for the question equivalence classes.

Periodically, Answer Server also requests the popularity information and uses it to populate a usage count field in the question equivalence class, in the Answer Bank Agentstore component. `UpdatePopularityInterval` specifies the number of seconds between updates to the field value.

Answer Server uses the value of this field to sort question equivalence classes by popularity in the GetResources action.

You can update the field more frequently if you need up-to-date information to sort by popularity. However, for performance reasons OpenText recommends that you do not update the popularity count field too frequently, because it might result in a large number of indexing operations in the Answer Bank Agentstore component.

NOTE: If you disable the statistics database or it does not exist, all question equivalence classes in your Answer Bank agentstore have a usage count of zero.

Type: | Integer
Default: | 600
Allowed Range: | Minimum: 10
Required: | No
Configuration Section: | MySystem
Example: | `UpdatePopularityInterval=60`
See Also: |

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Version 24.4 | Last updated September 2024

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Product: IDOL Answer Server 24.4

Topic Title: UpdatePopularityInterval