Zendesk Connector 24.4
IDOL Zendesk Connector Help

# Install IDOL Admin

You must install IDOL Admin on the same host that the ACI server or component is installed on. To set up a component to use IDOL Admin, you must configure the location of the `admin.dat` file and enable Cross Origin Resource Sharing.

To install IDOL Admin

1. Stop the ACI server.

2. Save the `admin.dat` file to any directory on the host.

3. Using a text editor, open the ACI server or component configuration file. For the location of the configuration file, see the ACI server documentation.

4. In the `[Paths]` section of the configuration file, set the `AdminFile` parameter to the location of the `admin.dat` file. If you do not set this parameter, the ACI server attempts to find the `admin.dat` file in its working directory when you call the IDOL Admin interface.

5. Enable Cross Origin Resource Sharing.

6. In the `[Service]` section, add the `Access-Control-Allow-Origin` parameter and set its value to the URLs that you want to use to access the interface.

   Each URL must include:

   - the `http://` or `https://` prefix

   NOTE: URLs can contain the `https://` prefix if the ACI server or component has SSL enabled.

   - The host that IDOL Admin is installed on

   - The ACI port of the component that you are using IDOL Admin for

   Separate multiple URLs with spaces.

   For example, you could specify different URLs for the local host and remote hosts:

       Access-Control-Allow-Origin=http://localhost:9010 http://Computer1.Company.com:9010

   Alternatively, you can set `Access-Control-Allow-Origin=*`, which allows you to access IDOL Admin using any valid URL (for example, `localhost`, direct IP address, or the host name). The wildcard character (`*`) is supported only if no other entries are specified.

   If you do not set the `Access-Control-Allow-Origin` parameter, IDOL Admin can communicate only with the server’s ACI port, and not the index or service ports.

7. Start the ACI server.

You can now access IDOL Admin (see Access IDOL Admin).

Copyright 2024 Open Text
Version 24.4 | Last updated September 2024

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Product: IDOL Zendesk Connector 24.4

Topic Title: Install IDOL Admin