Zendesk Connector 24.4
IDOL Zendesk Connector Help

# Retrieve Information from Zendesk

To retrieve information from Zendesk, create a new fetch task by following these steps. The connector runs fetch tasks automatically, based on the schedule that is configured in the configuration file.

To create a new Fetch Task

1. Stop the connector.
2. Open the configuration file in a text editor.

3. In the `[FetchTasks]` section of the configuration file, specify the number of fetch tasks using the `Number` parameter. If you are configuring the first fetch task, type `Number=1`. If one or more fetch tasks have already been configured, increase the value of the `Number` parameter by one (1). Below the `Number` parameter, specify the names of the fetch tasks, starting from zero (0). For example:

       [FetchTasks]
       Number=1
       0=MyTask

4. Below the `[FetchTasks]` section, create a new TaskName section. The name of the section must match the name of the new fetch task. For example:

       [FetchTasks]
       Number=1
       0=MyTask

       [MyTask]

1. In the new section, set the following configuration parameters, which are required to connect to the Zendesk API.

   ZendeskSubdomain | The Zendesk subdomain, as found in the Zendesk URL (subdomain).zendesk.com.
   ZendeskEmail | The e-mail address of a Zendesk administrator (the account to use to retrieve data).
   ZendeskApiToken or ZendeskPassword | Set one of these parameters so that the connector can authenticate with Zendesk.

2. (Optional) You might need to use a proxy server to access the Zendesk API. You can use the following configuration parameters to configure the connection to your proxy server.

   UseSystemProxy | A Boolean value that specifies whether to obtain details about your HTTP proxy from the system. If you set this parameter to `TRUE` you must remove the parameters `ProxyHost`, `ProxyPort`, `ProxyUsername`, and `ProxyPassword` from the task configuration.
   ProxyHost | The host name or IP address of the proxy server to use.
   ProxyPort | The port of the proxy server to use.
   ProxyUsername | The user name to use to authenticate with the proxy server.
   ProxyPassword | The password to use to authenticate with the proxy server.

3. Save and close the configuration file.

Copyright 2024 Open Text
Version 24.4 | Last updated September 2024

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Product: IDOL Zendesk Connector 24.4

Topic Title: Retrieve Information from Zendesk