Answer Server 25.4
Answer Server Help

# Troubleshoot Passage Extractor

This section contains some information about how to check that Passage Extractor is working correctly.

Passage Extractor Does Not Return Any Answers

- Check that you have a question classifier trained and configured. Answer Server writes an error to the application log if there is no available classifier. See Train Passage Extractor Classifiers.

- Check that the host and port details for the subcomponents are correct. In particular, check that the Content component that you use for the data store is configured correctly. See Configure the Passage Extractor System.

Passage Extractor Returns an Answer that is Incorrect or Unusual

- Increase the log level for your Answer Server to `FULL`, by modifying the log stream configuration. See Customize Logging.

  When the log level is set to `FULL`, Answer Server generates a lot of extra information about how Passage Extractor found its answers, including the candidate passages, extracted entities, and scoring information.

  To improve answers in these cases, you might need to add additional entities, or rephrase the question. You might also want to check the data in your Content component data store, to see whether your data set contains appropriate content for the answer.

Copyright 2016-2025 Open Text
Version 25.4 | Last updated October 2025

Send documentation feedback

Close

Send documentation feedback

To send feedback using your default email client, open an email window.

Otherwise, send your feedback and the information below to MFI-swpdl.idoldocsfeedback@opentext.com.

We appreciate your feedback!

Product: Knowledge Discovery Answer Server 25.4

Topic Title: Troubleshoot Passage Extractor