Community Component 25.4
Community Component Help

# Automatically Email Agent and Channel Results

You can configure the Community component to automatically email users the results that their agents and channels produce. You can schedule the emailing of agent and channel results and optionally store lists of sent results to prevent the duplication of email.

To set up automatic email of agent and channel results

1. Open the Community component configuration file in a text editor.

2. Find the `[UserCustom]` section. This section lists all the custom processes that Community runs.

3. Check whether the `[UserCustom]` section lists a section for emailing. If it does not, add one. For example:

       [UserCustom]
       0=Email

4. Create a configuration file section for the emailing process that you listed. For example:

       [Email]

5. In your new section, set Library to `InstallDir/community/modules/user_email`. Set RunMailer to `True` and DefaultSendEmail to `True` to enable the Community mailing operation.

6. Specify a TestUser. While you are configuring mailing, Community sends all mail to the TestUser email address.

7. If you are using a proxy server, specify the ProxyHost, ProxyPort, your ProxyUsername, and your ProxyPassword.

8. Use SMTPHost and SMTPPort to specify the details of your mail server.

9. Use Cycles and Interval to determine how many times the mailing operation must run, and the time span that you want to elapse between the sending of email. Set StartTime to `now`, so that you can test the mailing operation immediately when you start Community.

10. Set Retries to the number of times that Community attempts to connect to its agent index before it times out. Set TimeoutMS to how long each of these attempts can take.

11. Use From, FromHost, and FromName to set the details to display as the sender of email that the mailing operation sends. You can also use FromField and FromNameField to specify a user field that contains the sender details.

12. Specify the DefaultSubject to display as the mail subject line.

13. Use EmailXSLTemplate to specify the template to use for the email. The DefaultEmailFormat and DefaultEmailResultsType settings allow you to specify the email format and whether to send results individually or in sets.

14. Set DefaultAddSetToReadDocuments to `True` to automatically add the documents in the email to the list of documents that the user has viewed. Set DefaultExcludeReadDocuments to `True` to exclude documents that the user has recently viewed from the email (so that they receive each result only once).

    NOTE: You must set DRETemplateReferenceStart and DRETemplateReferenceEnd in the `[Agent]` section to ensure that Community can extract document references and determine if they were viewed.

15. To include channel results in the email that the mailing operation sends, configure the following parameters:

    - ClassificationServerHost. The host name or IP address of the Category component to use.
    - ClassificationServerPort. The ACI port of the Category component.

    - ClassificationServerXSLTemplate. The template to use to display channel results.

    - ClassificationServerNumResults. The maximum number of channel results to include in the email.

    - ClassificationServerThreshold. The quality of channel results to include in the email.

    - ClassificationServerParams. Parameters that must be included in the channels query that the mailing operation sends to the category index.

    - ClassificationServerValues. The values of the specified ClassificationServerParams parameters.

    - ClassificationServerRetries. The number of times that the mailing operation attempts to connect to the category index.

    - ClassificationServerTimeout. Specifies how long each of the ClassificationServerRetries can take, before the mailing operation times out.

    NOTE: Users receive channel results only for categories that they subscribe to. You can subscribe a user to one or more categories by sending a UserEdit action to Community. Use the CategorySubscribe parameter to specify the categories whose results you want to mail to the user. (You can unsubscribe a user by using a UserEdit action with the CategoryUnsubscribe parameter set to the categories whose results must no longer be included in the email to the user.)

16. To minimize the impact that the mailing operation has on your system resources, you can set SleepBetweenRequests and MaxEmailsPerUser to values that are appropriate for your environment.

17. Save the Community component configuration file and restart Community. The mailing operation starts immediately because you set StartTime to `now`. It sends mail to the TestUser address that you specified. Ensure that the mail process works smoothly.

18. Make any adjustments to your settings that you need, then save the configuration file again and restart the Community component. You can enable VerboseLogging if you experience problems with the mailing operation.

When you are satisfied with the mailing operation:

1. Open the Community component configuration file in a text editor.

2. Find the `[UserCustom]` section.

3. Delete the email address that you specified for TestUser, and set StartTime to the time when you want the mailing operation to start.

4. Save and close the configuration file.

5. Restart the Community component for your changes to take effect.

Related Topics

- Edit the Configuration Files

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Version 25.4 | Last updated October 2025

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Product: Knowledge Discovery Community Component 25.4

Topic Title: Automatically Email Agent and Channel Results